Account Manager responsible for customer - facing service in oncology at Guardant Health. Collaborating with sales and gathering customer insights to enhance service.
About the role
- Sales Enablement Specialist improving sales operations for Frontiers' partnerships with research organizations. Focused on maintaining documentation, data quality, and Salesforce operations.
Responsibilities
- Develop, maintain, and govern internal SOPs, guides and training materials to ensure clarity and usability.
- Coordinate inputs from multiple stakeholders to keep documentation aligned with evolving practices.
- Lead training and onboarding sessions to promote tool and process adoption across the IP team.
- Promote consistency, adherence and continuous improvement in operational processes.
- Support testing, documentation and rollout of new Salesforce features in collaboration with product and technical teams.
- Troubleshoot user issues, identify improvement opportunities and ensure smooth adoption of the tools in place (mainly Salesforce Sales Cloud).
- Curate and clean datasets across Salesforce, Excel and shared repositories to maintain data integrity.
- Execute batch data operations (imports, updates, clean-up) and periodic data hygiene checks.
- Integrate documentation and technology solutions to streamline workflows and scale operations.
- Conduct user interviews within the team to identify pain points and propose improved solutions.
- Provide hands-on support for sales operations and coordination activities as needed.
Requirements
- Business expertise
- Experience producing and maintaining process documentation and training materials.
- Solid business analysis skills: mapping workflows, identifying inefficiencies and gathering requirements.
- Experience in sales or marketing operations, CRM administration, or similar enablement functions.
- Very comfortable with Excel for data curation and management.
- Familiarity with Salesforce Sales Cloud is strongly preferred.
- Experience in B2B or sales environments is a plus.
- Fluent in Excel (functions, pivot tables, data cleaning and file preparation).
- Proficient in leveraging AI tools to improve efficiency and output quality in their own work.
- Comfortable curating and organizing datasets across tools (Salesforce, Excel, shared databases).
- Familiarity with process documentation and governance tools; experience producing and maintaining SOPs or training materials.
- Experience with Confluence is a strong plus.
- Understanding of CRM workflows and campaign tracking are a strong plus.
- Experience with Salesforce Sales Cloud is a strong plus.
- Familiarity with data visualization or query tools (e.g., Tableau, BigQuery) is an advantage.
- Excellent attention to detail and strong organizational skills.
- Clear written and verbal communicator.
- Able to translate complex processes into straightforward instructions.
- Proactive and adaptable.
- Comfortable learning new systems and taking ownership of unfamiliar tasks.
- Reliable, responsive and delivers high-quality work while meeting deadlines.
- Strong interest in adopting AI responsibly to enhance productivity, documentation, data handling and workflow efficiency.
- Curious and proactive in exploring how AI can improve day-to-day operations.
Benefits
- 4 additional wellbeing days in addition to existing annual leave allowance
- Access to learning platforms and dedicated learning & development time
- A range of wellbeing initiatives, including free online yoga classes and an employee assistance plan
- Employees can dedicate three days each year to volunteer
- Additional benefits depending on your location (e.g. pension plan and private medical care)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Account Manager for Oncology managing customer - facing service and collaboration with Guardant Health teams. Handling HCP requests and fostering relationships with clients in a remote environment.
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