Strategic Account Manager at DS Smith managing key customers in sustainable packaging industry. Developing relationships, ensuring client satisfaction, and identifying new business opportunities across multiple accounts.
Responsibilities
Developing and sustaining solid relationships with key customers.
Acting as the main point of contact between key clients and internal teams.
Communicating and collaborating with the advertising, design, marketing, sales, and logistics departments to meet key client needs.
Compiling reports on account progress, goals, and forecasts for account teams and stakeholders.
Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions.
Negotiating contracts with key clients and meeting established deadlines for the fulfillment of each client's long-term goals.
Requirements
Bachelor's degree in business administration, Finance, Sales, or a related field.
Proven experience in strategic account management - minimum 2 years.
Measurable client portfolio.
Proficient in all Microsoft Office applications.
The ability to build rapport with key clients.
The ability to handle multiple client accounts.
Strong negotiation and leadership skills.
Exceptional customer service skills.
Excellent communication skills.
Business, finance, and project management knowledge.
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