Senior Customer Relationship Manager developing strategic account management for corporate clients. Focusing on client retention and delivering exceptional service with a hybrid work structure.
About the role
- Senior Account Manager responsible for leading key strategic accounts at HNH APAC in Singapore. Driving sales objectives and cross-functional team performance for growth in the APAC region.
Responsibilities
- Participate in building the Segment Strategy of identified accounts and drive the implementation of the agreed segment strategy/direction, ensuring strong cross-functional team performance to realize strategy growth objectives.
- Go above and beyond to ensure strategy is implemented, achieved and updated periodically.
- Lead cross-functional team to deliver on sales, margins and pipeline (funnel) targets for assigned key accounts assigned.
- Assume regional ownership and accountability for the assigned Global and Regional customers.
- Develop and implement the regional strategy in line with the Regional Leadership and GKAM expectations.
- Lead the regional team for the assigned customer account by orchestrating assigned multifunction resources.
- Achieve, with a P&L perspective, business and innovation goals.
- Build multi-level relationships with the accounts in the region and also, when required, at global level and in other regions.
- Be accountable for service and operational excellence to the account, leveraging on the regional team and relevant functions for support in ensuring timely deliveries, resolving complaints, for example.
- Establish clear and recognized leadership with the local Account Managers (AM) handling the day-to-day operations in relevant countries, and be accountable for total sub-regional sales.
- Implement global pricing strategy for Global Accounts in the region, also seeking alignment at APAC regional level.
- Excellent project management skills to ensure growth and conversion of business development funnel in the region to ensure future growth targets are met.
- Take on the role of HNC APAC SPARK (Solution Selling) Champion and support the roll-out of solution selling capabilities in our team.
Requirements
- Bachelor Degree in related discipline.
- At least 8 years’ experience as account, sales, or business development manager in a sales organization.
- Relevant industry will be a plus.
- Key skills in project and portfolio management.
- Commercially savvy and experienced.
- Good written and oral communication skills.
Benefits
- Unique career paths across health, nutrition and beauty – explore what drives you and get the support to make it happen.
- A chance to impact millions of consumers every day – sustainability embedded in all we do.
- A science led company, cutting edge research and creativity everywhere – from biotech breakthroughs to sustainability game-changers, you’ll work on what’s next.
- Growth that keeps up with you – you join an industry leader that will develop your expertise and leadership.
- A culture that lifts you up – with collaborative teams, shared wins, and people who cheer each other on.
- A community where your voice matters – it is essential to serve our customers well.
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