Customer Success Manager overseeing and growing relationships with small to medium - sized customers in the DACH region. Remote work options within the EU with travel expectations to meet clients.
About the role
- Customer Success Manager enabling customers post-sales for DroneDeploy's AI-driven solutions. Building relationships and ensuring value realization across Enterprise accounts with a hybrid work model.
Responsibilities
- Onboard and enable Mid-Market and Enterprise customers to ensure they achieve value quickly with the DroneDeploy platform
- Consult with existing and new customers to identify the current state of their reality capture program, identify and document current pain points, collaborate on solutions, and drive successful evaluations to align their needs with DroneDeploy’s solutions
- Develop and maintain trusted advisor relationships with stakeholders and users in your account portfolio
- Develop a mastery of DroneDeploy solutions, business model, services and Customer Success best practices
- Act as the voice of the customer, advocating the customer’s point of view and provide detailed internal feedback to cross-functional teams regarding how DroneDeploy can better serve our customers, improve their experience, and better the customers’ outcomes with our services
- Identify opportunities to develop new training and enablement materials designed to ensure successful customer onboarding, support business-wide adoption, and deepen DroneDeploy proficiency
- Co-manage the renewals process with aligned Account Executive and accurately forecast renewals for aligned customer base to achieve high net retention numbers
- Track accounts to identify churn risk and work proactively to increase health on accounts
- Identify account expansion and cross-organizational opportunities for growth and work with your Account Executive counterpart to ensure a successful close
- Assist with the post-sales technical process: implementation, deployment, training, QBRs, monthly check-ups and escalation management.
- Work with the Services team to deliver technical on-site trainings and flight services to help enable customers achieve faster time to value.
Requirements
- 3+ years in Customer Success or similar B2B role, ideally serving Enterprise customers.
- Experience with Construction, Energy, Oil & Gas, or related technology & industrial sectors.
- Proven track record in managing Enterprise customer relationships and delivering results.
- Background working with SaaS platforms, especially those involving data, automation, or AI workflows.
- Working knowledge of GIS, photogrammetry, drones/360 hardware, or reality capture software.
- Data-driven and strategic thinker with strong, consultative, communication, and project management skills.
- Comfortable in fast-paced environments with cross-functional collaboration.
- CRM discipline with strong follow-through.
Benefits
- Culture of Innovation & Collaboration – Thrive in an environment that values creativity and teamwork.
- Drone Certification – Get certified and gain unique, hands-on skills with our full backing.
- Flexible Work Arrangements – Enjoy autonomy with remote-first options and schedule flexibility.
- Paid Family Leave – Take the time you need to support your family during life’s most important moments.
- Comprehensive Healthcare Coverage – Plans designed to support your well-being.
- Career & Growth Development – Build new skills and unlock opportunities through continuous learning.
- Flexible PTO – Take time off when you need it to recharge—we trust you to manage your time well.
- Employee Referral Bonus – Know someone great? Refer them and earn a bonus when they join our team.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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