Lead therapeutic area strategy for CRM portfolio development in innovative biopharma environment. Engage with C - suite, manage strategic insights, and grow therapeutic area opportunities.
About the role
- Customer Engagement Manager managing local accounts and developing interest in Ryder services. Role focuses on customer education and maintaining relationships to boost sales and retention.
Responsibilities
- Manage assigned accounts in the Business Unit
- Educate/develop customer interest in additional Ryder services
- Maintain regular contact with customers
- Develop a sales penetration plan
- Present Ryder services and capabilities
- Develop relationships with all customer buying influencers
- Ensure contracted services are delivered to customers
- Conduct regularly scheduled customer reviews
- Monitor VOC results by account
- Update CRM with relevant account-specific details and interactions
Requirements
- Bachelor's degree in business, marketing, or transportation, or equivalent experience
- 2 years or more experience providing service to customers
- 2 years or more experience selling to customers
- Sales skills
- Account Management skills
- Negotiation skills
- Contractual leasing experience
- Pricing experience
- Able to travel daily to customer locations within 120 miles of the Indianapolis area
Benefits
- Comprehensive health and welfare benefits
- Medical, prescription, dental, vision, life insurance options
- Paid time off for vacation, illness, bereavement, family and parental leave
- 401(k) retirement savings plan with company match
- Comprehensive training and professional development opportunities
- 12 weeks of paid maternity leave
- Additional day of Paid Time Off for Military Veterans
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