Operations and Customer Success Lead managing corporate wellness programs in India for International SOS. Liaising with clients and overseeing service delivery with a strong focus on digital health initiatives.
About the role
- undefined
Responsibilities
- Ser o ponto de contato principal dos clientes já ativos, oferecendo suporte e orientação de forma empática e clara;
- Acompanhar a rotina dos clientes e garantir que suas solicitações sejam resolvidas dentro do prazo;
- Direcionar demandas para os times responsáveis, assegurando uma experiência fluida e sem ruídos;
- Manter atualizados os registros de atendimento e o status de cada cliente nas ferramentas internas;
- Acompanhar prazos e pendências, garantindo que o cliente esteja sempre informado;
- Apoiar os analistas plenos e seniores em demandas mais complexas;
- Trabalhar em parceria com os times de Contabilidade, Fiscal e Sucesso do Cliente;
- Contribuir com ideias para melhorar a experiência do cliente e otimizar processos.
Requirements
- Familiaridade com ferramentas de CRM (HubSpot, Salesforce ou similares) é um diferencial
- Experiência prévia em sucesso do cliente é um diferencial
- Formação em **Contabilidade, Administração, Economia** ou áreas correlatas.
Benefits
- Um ambiente descontraído onde sua voz é valorizada
- Liberdade para aprender com os erros e crescer profissionalmente
- Chances reais de evolução na carreira
- Benefícios voltados para o bem-estar e saúde: **Wellhub, Conexa Saúde e Psicologia Viva**
- Day Off de aniversário
- Dr. Academy: Programa de desenvolvimento e capacitação contínua
- Regime de trabalho **híbrido**, equilibrando vida pessoal e profissional.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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