Customer Service Team Leader at DPG leading Inside Sales teams and acquiring new customers. Managing customer relations and reporting directly to sales leadership.
About the role
- Intern role assisting the Customer Service team with inquiries and documentation at Draslovka. Focus on improving customer experience through timely follow-ups and coordination with internal departments.
Responsibilities
- Support the Customer Service team by assisting with customer inquiries
- Documenting cases and ensuring timely follow-up across service channels (phone, email, chat)
- Updating excel file records and ensuring accurate documentation
- Coordinate with internal departments to help resolve customer issues
- Contribute to improving customer experience by providing timely follow-ups
- First line assistance for basic inquiries and status updates
- Follow up on shipments, returns and replacements
Requirements
- Business administration or industrial engineering education
- Familiarity with MS Office (Excel, Word, PowerPoint)
- Intermediate to advanced English and Spanish language skills
- Attention to detail and organizational skills
- Customer focus
- Problem solving
- Communication skills
- Adaptability
- Basic data skills
- Proactive learning
- Ability to take initiative
Benefits
- Competitive salary
- Exposure to industry-leading professionals
- Supportive team that fosters growth
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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