Center Support Specialist at ABS Kids providing client assistance and administrative support for autism services. Role involves scheduling, client communications, and managing office needs.
GA
Hybrid Bilingual Customer Service Representative
Posted yesterday
About the role
- Customer Service Representative assisting clients with travel protection plans over calls and emails. Handling claims, providing information, and maintaining customer records.
Responsibilities
- Answer inbound calls and automated call backs, assisting clients with coverage questions, policy modifications or cancellations, claim filing, claims status requests, etc.
- Make outgoing calls following up on customer requests
- Provide information on travel protection plans to travel agents or directly to passengers.
- Documents all interactions with passengers.
- Attends weekly team meeting to stay abreast of product information, and procedural/policy changes and department or company updates?
- Participate in individual and group training, complete mandatory company training within deadlines.
- Follows proper procedures as detailed in performance guidelines, and representing the mission statement, values, and standards of Generali
- Manages personal email inbox to stay informed of company and departmental updates
- Any additional tasks assigned by management.
Requirements
- High School Diploma or Equivalent (GED) required
- Excellent verbal and written communication skills
- Insurance benefits administration (Travel/Health insurance)
- Proficiency in Microsoft office Suite; ability to conduct internet research
- Prior customer service experience
- Good communication skills, both verbal and written; fluent English required
- Excellent customer service skills
- Excellent critical thinking and decision-making skills
- Active listening skills to understand customer needs and concerns
- Positive attitude and willingness to go above and beyond to ensure customer satisfaction.
- Prior experience working in a call center environment is a plus
- Experience in an insurance office setting helpful
- Experience in handling high volume of interactions including call and email volumes.
Benefits
- Generous Employer contribution for health, dental, and vision insurance
- Paid Maternity and Paternity Leave
- Scholarship Program for Employee Dependents
- Company match on 401k
- Employee Assistance Program (EAP)
- Company paid short-term and long-term disability insurance
- Company paid life insurance
- Voluntary Pet Insurance
- Voluntary Legal Benefit
- Discounts on travel insurance
- Time off policies including vacation days, sick days, personal days, holidays and volunteer days (VTO)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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