Operations Intern providing support to the Operations department of a Credit Union while gaining hands - on experience and contributing to team tasks and projects.
DI
Hybrid Senior Technical Operations Engineer – Enterprise Infrastructure
Posted 2 weeks ago
About the role
- Senior Technical Operations Engineer managing SaaS platforms and optimizing systems at DraftKings. Leading troubleshooting efforts and automation while collaborating across functions.
Responsibilities
- Manage and support enterprise SaaS platforms, ensuring availability, performance, and compliance
- Lead complex troubleshooting and incident response, including vendor escalation and RCA documentation
- Leverage automation and AI tools such as Gemini Enterprise, n8n, and Zapier to reduce manual effort and streamline workflows
- Translate business needs into scalable configurations for RBAC, permissions, and group-based access controls
- Build secure, API-based system integrations and participate in on-call rotations to provide real-time platform support
- Execute change control processes for upgrades, patches, and rollbacks in high-availability environments
Requirements
- Bachelor's degree in Computer Science, Information Technology or a related technical field
- At least 3 years of experience in enterprise IT operations supporting critical SaaS platforms
- Proficiency in user and access management at scale, including RBAC and permissioning models
- Experience writing JavaScript for automation, integrations, and platform customization
- Demonstrated ability to apply AI-powered platforms and automation tools to improve workflows and reduce manual effort
- Proven troubleshooting skills with the ability to drive resolution through collaboration and clear communication
Benefits
- Opportunity to collaborate with innovative teams
- Potential to obtain a gaming license
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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