Senior Technical Operations Engineer managing SaaS platforms and optimizing systems at DraftKings. Leading troubleshooting efforts and automation while collaborating across functions.
Responsibilities
Manage and support enterprise SaaS platforms, ensuring availability, performance, and compliance
Lead complex troubleshooting and incident response, including vendor escalation and RCA documentation
Leverage automation and AI tools such as Gemini Enterprise, n8n, and Zapier to reduce manual effort and streamline workflows
Translate business needs into scalable configurations for RBAC, permissions, and group-based access controls
Build secure, API-based system integrations and participate in on-call rotations to provide real-time platform support
Execute change control processes for upgrades, patches, and rollbacks in high-availability environments
Requirements
Bachelor's degree in Computer Science, Information Technology or a related technical field
At least 3 years of experience in enterprise IT operations supporting critical SaaS platforms
Proficiency in user and access management at scale, including RBAC and permissioning models
Experience writing JavaScript for automation, integrations, and platform customization
Demonstrated ability to apply AI-powered platforms and automation tools to improve workflows and reduce manual effort
Proven troubleshooting skills with the ability to drive resolution through collaboration and clear communication
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