Customer Service Representative providing support and building relationships for Univar Solutions. Engaging with customers primarily via phone to resolve orders and inquiries.
About the role
- Customer Service Associate providing telephone and email support for Dow Jones products in Japanese and English. Focusing on customer retention and resolving issues efficiently.
Responsibilities
- Provide high-level telephone and email support on Dow Jones’ suite of products and services
- Retain Dow Jones customers and increase customer loyalty
- Ensure all relevant procedures are followed from beginning to resolution
- Actively seek out opportunities for self-improvement
- Make independent decisions to resolve customer issues
- Work with other Dow Jones departments to ensure escalated issues are handled timely and correctly
- Professional ability to interact with highly valued customers and internal executives if and when applicable
Requirements
- Six months of work experience in Customer Service
- Fluent in English, for both verbal and written communication in a business setting
- Highly proficient and very fluent in Japanese, for both verbal and written communication in a business setting
- Intermediate to moderate level experience with using various technologies (iOS, Android, Windows, etc.)
Benefits
- Comprehensive Healthcare Plans
- Paid Time Off
- Retirement Plans
- Comprehensive Insurance Plans
- Education Benefits
- Family Care Benefits
- Subscription Discounts
- Employee Referral Program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Teamkoordinator IT - Kundenbetreuung at Bioscientia MVZ Labor Karlsruhe GmbH in Karlsruhe. Responsible for coordination and support in the field of lab IT and software operations.
SK
Support Specialist L2 managing the configuration and technical support for patho.net lab information systems. Collaborating with development and operation teams in a medical diagnostics firm.
Team Support Specialist providing administrative and compliance support in Greenville, NC office for Abound Health. Focused on office management and support for clinical teams and DSPs.
Global Performance and Compensation Manager designing compensation plans for Customer Support and Services. Collaborating with teams in EMEA, APAC, and the Americas to drive operational efficiency and revenue growth.
Customer Experience Incentive Analyst supporting compensation and commission processes in AECO Sector. Collaborating with Global Professional Services and Customer Success organizations for performance improvement.
Vice President of Global Customer Support overseeing technical support operations for world - class customer experience. Developing strategies for operational excellence and managing a large, distributed support team.
Director of Customer Experience Operations at Trimble leading strategy and optimization of CX functions. Collaborating with leaders to enhance customer outcomes and drive retention.
Associate Manager leading the Customer Service team in the Medical division at Stryker. Driving process improvements, service excellence, and operational efficiency for customer service operations.
Client Support Specialist handling support inquiries for Roo's innovative veterinary staffing platform. Troubleshooting and resolving issues for veterinarians, hospitals, and technicians.