Bilingual HR Assistant supporting recruitment and onboarding processes for BYU - Pathway Worldwide. Work involves coordination of interviews and onboarding while providing HR support in a professional environment.
About the role
- HR Advisor within a fast-growing, multi-country shared service environment at Domestic & General. Supporting a wide range of HR processes while ensuring exceptional colleague experience.
Responsibilities
- Serve as the primary contact for employee and manager inquiries across all HR processes and queries.
- Resolve cases within agreed SLAs, escalating complex or sensitive issues as appropriate.
- Complete routine tasks within agreed SLAs.
- Deliver exceptional customer service and ensure a positive colleague experience in every interaction.
- Accurately process HR transactions in Workday and other systems.
- Support all core HR activities such as payroll inputs, onboarding, lifecycle, offboarding, and benefits.
- Ensure data accuracy, compliance, and confidentiality in all transactions.
- Maintain and update documentation, knowledge articles, SOP and FAQs to enable self‑service.
- Collaborate with HR Business Partners and other teams to ensure seamless service delivery.
- Identify and recommend opportunities for process improvement, automation and service optimisation.
Requirements
- Experience of working within a fast-paced HR Shared Service environment, ideally within multiple countries.
- Exposure to delivering a wide range of HR services such as payroll input, onboarding, lifecycle, offboarding, benefits, and documentation management.
- A track record of delivering to SLAs in a time critical environment.
- Strong attention to detail and commitment to delivering excellent customer service.
- Examples of identifying process improvements and efficiencies enabled by technology and executing.
- Knowledge of an enterprise level HR Management System (Workday would be fantastic but is not essential).
Benefits
- Tailored support and training
- Clear career progression
- Opportunity to work in a fast-paced environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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