Associate Director/Senior Manager leading the execution of Manulife’s Asia strategy and overseeing project management initiatives across markets and functions.
About the role
- Senior Director of Customer Excellence at Brink’s providing strategic oversight and leadership in customer operations. Leading improvements, overseeing teams and ensuring high-quality service delivery.
Responsibilities
- Provide strategic oversight for multiple Directors and Managers
- Lead program and account management for Brink’s largest and most complex customers
- Ensure successful execution of new implementations and service changes
- Act as the final escalation point for customer service issues
- Drive root cause analysis and resolution planning in partnership with Continuous Improvement and Product teams
- Champion customer journey mapping and continuous improvement
- Collaborate cross-functionally to optimize back-office and service delivery processes
Requirements
- Bachelor’s degree or higher
- 15+ years of professional experience
- 7+ years in customer experience and/or service background within logistics or banking
- Functional experience in project management, treasury, or cash management.
Benefits
- Equal opportunity employer
- Drug-free workplace
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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