Hybrid Customer Execution Director

at Owens & Minor

• Job title: Customer Execution Director
• Job type: Full Time
• Experience level: Lead
• Salary: $140,000 - $160,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: SFDC
• Location requirements: Hybrid, Philadelphia, United States

About the role

• Director supporting customer execution in a global healthcare solutions company Owens & Minor. Managing strategic accounts, driving revenue growth, and providing senior-level support.

Responsibilities

• Supports a 200MM IDN for Owens and Minor and serves as a strategic thought partner for the Chief Supply Chain Officer.
• Maintains and grows Owens & Minor’s customer relationships for assigned accounts, driving revenue growth through expansion of existing accounts.
• Serves as primary account support for issue resolution and communication between assigned large customers and cross-functional areas of the company.
• Drives revenue development for assigned accounts, working with internal teams on bi-directional competitive intelligence, forecasting, and driving RFP processes.
• Identifies and develops sales opportunities within a designated geographic market/account.
• Analyzes customers’ needs, crafts tailored customer development strategies, and creates demand for the company’s commercial offerings.
• Independently calls on senior-level executives and other representatives to generate demand, business development opportunities and strategy development.
• Serves as subject matter expert to support content development by relevant internal teams (Marketing, Sales Executives, Customer Services, etc.).
• Monitors and reports on business development productivity.
• Understands the customer life cycle and contract time frame.
• Coordinates needs and opportunity assessments across accounts.
• Maintains full responsibility and accountability for contract compliance for assigned accounts.
• Coordinates information and leads all contract compliance calls.
• Manages pricing maintenance and approval for accounts.
• Ensures company adherence to contract terms and conditions.
• Conducts reviews of pricing regularly for accounts.
• Conducts supplier negotiations and involvements in contract compliance issues and information requests.
• Drives the RFP Process for assigned accounts.

Requirements

• Bachelor’s Degree or equivalent required. Concentration in Sales & Marketing, Business, Supply Chain Management, Healthcare, or other related discipline preferred.
• Ten (10) or more years of experience in Business to Business Sales, Account Management, Healthcare Supply Chain and Healthcare Products or a related industry.
• Strong understanding of advanced selling techniques, including strategic selling, team selling and consultative/conceptual selling and negotiation tactics
• Understanding of the use of CRM technology (Salesforce.com)
• Ability to deliver effective presentations to internal and external customers
• Ability to create successful sales strategies for Owens & Minor products/services
• Demonstrated pipeline development with a strong ability to reach the purchase decision-maker
• Demonstrated negotiation and persuasive abilities with strong sales closure skills
• Strong analytical and problem-solving ability
• Excellent written, verbal, and interpersonal skills
• Excellent project management, organizational and planning skills
• Strong business acumen including the demonstrated ability to grasp financial concepts
• Proficient in MS Outlook/Excel/Word/PowerPoint
• Self-starter with strong work ethic and the ability to work independently to drive commercial performance.

Benefits

• Comprehensive Healthcare Plan - Medical, dental, and vision plans start on day one of employment for full-time teammates.
• Educational Assistance - We offer educational assistance to all eligible teammates enrolled in an approved, accredited collegiate program.
• Employer-Paid Life Insurance and Disability - We offer employer-paid life insurance and disability coverage.
• Voluntary Supplemental Programs – We offer additional options to secure your financial future including supplemental life, hospitalization, critical illness, and other insurance programs.
• Support for your Growing Family – Adoption assistance, fertility benefits (in medical plan) and parental leave are available for teammates planning for a family.
• Health Savings Account (HSA) and 401(k) - We offer these voluntary financial programs to help teammates prepare for their future, as well as other voluntary benefits.
• Paid Leave - In addition to sick days and short-term leave, we offer holidays, vacation days, personal days, and additional types of leave – including parental leave.
• Well-Being – Also included in our offering is a Teammate Assistance Program (TAP), Calm Health, Cancer Resources Services, and discount programs – all at no cost to you.