Implementation Manager leading customer projects and managing implementations for an AI - native SaaS platform. Focusing on enterprise - level solutions in a hybrid work environment.
About the role
- Product Implementation Specialist facilitating software solution integration for ASI clients. Manage implementation projects and ensure customer success during the integration process in Saudi Arabia.
Responsibilities
- Serve as on-site, customer support representative to facilitate customers successful integration of software solution into daily business processes
- Provide daily management and oversight of assigned client implementation projects
- Lead/facilitate meetings with internal team and client stakeholders
- Collaborate with Product Implementation Team Manager and liaise with customer to ensure clarity and mutual agreement of project scope
- Utilize Project Implementation processes and tools throughout customer implementation lifecycle
- Recommend process/tool enhancements
- Facilitate timely decisions to maintain project schedule and budget
- Establish professional working relationship with clients with primary focus on key stakeholders and decision makers
- Set and manage client expectations through project work plans and effective communication
- Ensure relevant training is provided to customer
- Share information/feedback from customer engagements with Product Implementation Team Manager pursuant to product enhancement and refinement of product vision and development strategy
- Participate in product development meetings to comprehend new functionalities and provide report on customer feedback and enhancements
- Maintain expert knowledge of assigned products and the ability to articulate value-add features to customer
Requirements
- 5 years of experience in related area as an individual contributor
- 1+ year of experience managing team member assignments
- Bachelor's degree
- Additional 5 years of project management experience and/or customer support experience may be substituted for degree
- Excellent verbal and written communication skills
Benefits
- 401(k) plan with immediate 100% vesting and 4% discretionary match
- Paid leave including PTO, holiday, bereavement, and military
- Medical coverage included
- TRICARE Supplement
- Employee Assistance Program
- Tuition assistance and professional development
- Bonus programs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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