Account Manager coordinating client projects in a flexible hybrid setting. Contributing to client satisfaction and project efficiency at a global growth agency in Ireland.
About the role
- Customer Success Manager at Brink's responsible for managing client relationships and ensuring satisfaction in secure logistics. Handling escalations and supporting customer needs collaboratively.
Responsibilities
- Be the primary point of contact for all customer concerns
- Manage relationships and all customer communication
- Handle escalations, project management, problem resolution, root cause analysis
- Ensure customer satisfaction and find timely resolutions for complex customer needs
- Monitor customer satisfaction levels to ensure the highest quality of service
- Prepare, analyze, and manage customer service relationships through service performance reporting
- Lead internal groups to evaluate and implement procedural and systematic solutions
Requirements
- Bachelor’s degree in Business, Marketing, Logistics or related field
- 5+ years of experience in customer success, account management, or related roles
- Knowledge of key systems and tools relevant to the role
- Ability to travel on short notice to customer meetings and/or support Brink’s branch operations
Benefits
- Base Salary + Sales Incentive Plan (SIP/Commission
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