Hybrid Account Manager

at Salted Stone

• Job title: Account Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: €55,320 - €64,540 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Dublin, Ireland

About the role

• Account Manager coordinating client projects in a flexible hybrid setting. Contributing to client satisfaction and project efficiency at a global growth agency in Ireland.

Responsibilities

• Manage a roster of diverse clients
• Effectively manage the onboarding/kickoff of clients
• Act as the primary liaison between clients and our internal teams as it relates to timeline, budget, progress, etc.
• Prepare account service-related documents such as meeting agendas, meeting reports, emails, proposals, and other client communications and correspondence
• Triage all incoming support requests from clients via email, calls, or our support ticketing platform
• In conjunction with SME’s, prepare production plans based on contracted budgets and timelines, and ensure they are entered into the project management system
• Create and manage tasks in the project management tool as tasks progress through the stages of completion, including keeping the client-facing board up to date
• Perform meticulous quality checks and testing on project- and campaign-related deliverables
• Track and report on engagement budgets and client health on a weekly basis
• Ensure that CRM records are updated on a weekly basis
• Work with the Regional Director to create and maintain milestone records to accurately forecast client revenue and ensure that invoices go out to clients in accordance with the contracted payment schedule
• Support retainer renewal conversations with the client in a timely manner to ensure retainers do not lapse
• Identify account retention and expansion opportunities, and in conjunction with SME’s you will support conversations with clients about those opportunities

Requirements

• Permission to legally work in Ireland
• A post-secondary degree or equivalent professional experience, preferably in marketing, communications, or business.
• Some relevant experience
• Excellent interpersonal and organizational skills required
• Strong attention to detail and the ability to communicate details
• Strong oral and written communication skills
• Comfortably handle multiple projects simultaneously
• Confidence in advising clients on how to proceed in order to achieve their goals
• Ability to organize and prioritize work under pressure
• Ability to facilitate organization of project details
• Ability to work within an assigned budget
• HubSpot experience a plus
• Teamwork.com experience is a plus

Benefits

• Company-paid health insurance and pension match
• Birthday Leave (an additional paid day off)
• Anniversary Leave (an additional paid day off)
• Holisticly wellness benefit
• Regular Culture Committee initiatives & events
• Flexible, Hybrid, or Remote Work
• Team Lunches & Happy Hours
• Choice of Laptop: Mac or PC