Sales Representative handling order processing and customer inquiries at SEMCO. Responsible for creating offers, ensuring customer satisfaction, and developing sales strategies in a hybrid work environment.
About the role
- Strategic Account Director leading enterprise accounts for CX solutions sales at Distyl AI. Managing high-value sales cycles for Fortune 1000 companies in a hybrid role.
Responsibilities
- Own and close complex, multi-stakeholder enterprise deals for Distyl’s CX solution offerings.
- Lead long-cycle sales processes involving CX, Operations, IT, Data, and Security stakeholders.
- Sell solutions tied to measurable CX and revenue outcomes.
- Position and sell a defined set of Customer Experience solutions, including conversational commerce (voice, chat, email), agent assist, next-best-action and personalization, proactive retention and resolution, and upsell opportunities.
- Guide customers through structured discovery that maps CX pain points to specific Distyl solution offerings, avoiding open-ended or bespoke scoping.
- Build trusted relationships with senior executives (SVP/VP CX, COO, CIO, CDO).
- Run executive-level conversations focused on outcomes, ROI, and operational impact, not features or models.
- Shape solution scope, success metrics, and commercial terms in partnership with Solutions, Product, and Implementation teams.
- Navigate procurement, security, and legal processes to close high-ACV, multi-year CX solution deals.
- Expand strategic accounts by selling additional CX solution modules and follow-on use cases.
- Partner closely with delivery teams to ensure outcomes translate into expansion, renewals, and customer references.
- Maintain a strong point of view on the CX AI landscape, competitive positioning, and buyer priorities.
- Feed market feedback into CX solution packaging, pricing, and GTM strategy.
Requirements
- 8–12+ years of enterprise sales experience in AI, SaaS, cloud or data platforms.
- Proven success as a Majors / Strategic Account Executive or Account Director closing $1M+ ACV deals.
- Established credibility with enterprise buyers in CX, with the ability to leverage prior relationships to accelerate early pipeline development.
- Experience selling into Customer Experience, contact center, or customer operations organizations.
- Strong track record of new logo acquisition and expansion in large enterprises.
- Comfortable selling defined solutions that combine product, platform, and implementation, not generic consulting.
- Exceptional discovery, storytelling, and negotiation skills.
- Able to operate independently while collaborating closely with founders and cross-functional teams.
Benefits
- Competitive salary and meaningful equity.
- 100% covered medical, dental, and vision for employees and dependents.
- 401(k) with additional perks (commuter benefits, in-office lunch).
- Access to state-of-the-art models, generous usage of modern AI tools, and real-world business problems.
- Ownership of high-impact projects across top enterprises.
- A mission-driven, fast-moving culture that prizes curiosity, pragmatism, and excellence.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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