Support Mitarbeiter für Kundenbetreuung in der E-Commerce Software Branche, zentraler Ansprechpartner für Kunden bei technischen Fragen und Softwareeinführung.
Responsibilities
Primary point of contact for our customers.
Advising new and existing customers on onboarding to our software and on technical questions.
Customer support via email, phone, and the support forum.
Explain complex topics to customers in a clear and understandable way.
Record customer requests and forward them to the relevant department.
Requirements
Passion for e-commerce.
Pragmatic approach and a hands-on mentality.
Strong service and customer orientation.
Enjoy understanding technical concepts.
Excellent communication skills (written and verbal).
Good German language skills.
Ideally, very good English skills.
Benefits
Attractive working hours with flexible start times (flexitime).
Varied and interesting tasks with a high degree of personal responsibility.
Freedom to contribute and implement your own ideas and experience.
Long-term perspective in the growing e-commerce market.
Great working atmosphere with flat hierarchies and plenty of humor.
Work in a dynamic and open-minded team.
Centrally located, modern offices with good public transport connections.
Free coffee, fresh fruit, and soft drinks.
Access to employee offers with discounts on hundreds of brands.
Regular company events.
Job title
Support Specialist, Customer Support Representative
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