Hybrid Key Account Manager, Public Sector

at DIGIT4U Business Solutions GmbH

• Job title: Key Account Manager, Public Sector
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Berlin, Germany

About the role

• Key Account Manager developing public sector client relationships through strategic sales efforts. Responsible for account management and onboarding in a hybrid work environment.

Responsibilities

• Responsible for managing and developing a designated client portfolio of federal and state authorities
• Work primarily in farming (70%) and hunting (30%) and build long-term, resilient customer relationships
• Strategically advance customer relationships and open up new business areas
• Work closely with internal teams, lead sales projects and align customer requirements with technical solutions
• Responsible for the business development of assigned existing public sector accounts
• End-to-end responsibility from acquisition through proper proposal and contract preparation to contract conclusion
• Full handling of customer inquiries across the sales life cycle (call-offs, mini-competitions, partner inquiries related to existing business) including no-bid/bid assessment
• Ensuring and expanding existing business (close cooperation with Delivery & Community Manager)
• Identifying new business from existing accounts
• Sales contact for the subject-matter experts
• Escalation management
• Ensuring customer expansion through appropriate sales performance and stakeholder management
• Identifying, developing and implementing measures within accounts to develop cross-selling opportunities for the DIGIT4U Group portfolio
• Developing new business to broaden our brand presence within the account
• Building and maintaining customer relationships through continuous communication, especially with decision-makers at various hierarchical levels
• Responsible for onboarding productive employees including prior coordination with HR
• Creation of customer development plans

Requirements

• Successfully completed training in sales or equivalent, or degree in business administration, economics, sales management, business psychology or a related field
• At least 5 years of sales experience with a focus on IT solutions in the public sector
• Demonstrable successes in account development (farming) and new customer acquisition (hunting)
• Strong farmer mentality with strategic foresight and result orientation
• Deep understanding of public administration and a reliable network of decision-makers
• Experience with proposal and procurement processes and knowledge of common contract types in the public sector – especially in people-based services
• Good technical understanding and knowledge of project methodologies (e.g., V-Model, Scrum)
• Strong communication, sales and organizational skills
• Solid knowledge of public procurement procedures and IT trends such as registry modernization and the Online Access Act (Onlinezugangsgesetz)
• Independent and detail-oriented working style with a reliable focus on essentials
• Strong analytical and conceptual abilities
• Quick comprehension skills
• Structured and self-directed working approach with a hands-on mentality
• Excellent German language skills, both written and spoken

Benefits

• €50 internet allowance
• €40 Spendit card
• €75 company pension contribution
• Childcare (KITA) allowance up to €150
• 30 days vacation
• December 24th and 31st off
• 1 Mental Health Day per year