Hybrid Senior Key Account Manager / Senior Business Development Manager – Digital Health

at GoMedicus Group

• Job title: Senior Key Account Manager / Senior Business Development Manager – Digital Health
• Job type: Full Time
• Experience level: Senior
• Salary: €50,000 - €70,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Hamburg, Germany

About the role

• Key Account Manager expanding strategic customer relationships in digital healthcare. Leading implementation and scaling of platform solutions in complex care structures.

Responsibilities

• As part of GoMedicus' sales team, you will be responsible for expanding and further developing strategic customer relationships in digital healthcare.
• You will operate at the intersection of medicine, organization and technology and drive the adoption, use and scaling of our platform solutions within complex care structures.
• Develop existing and jointly acquired enterprise customers so that our solutions are actually used, deliver measurable value and scale within their organizations.
• In close collaboration with the Director Medical Operations you will be responsible for: Strategic key account responsibility for complex customer groups such as nursing home operators, hospital groups, social service providers, municipal and regional institutions.
• Joint development of care solutions with customers and partners: medical staffing/resource models, platform and device rollouts, usage concepts across multiple facilities.
• Preparation of concrete implementation roadmaps (rollout, usage, scaling) including definition of use cases, user groups and success metrics.
• Management and further development of usage within customer organizations (adoption, usability, expansion to additional sites and patient groups).
• Central interface to the product team: structured customer and user feedback, prioritization of requirements, participation in feature tests and product improvements.
• Onboarding, training and ongoing support for all relevant stakeholders (care staff, medical leadership, management).
• Accountability for customer success: ensuring solutions work operationally, are accepted and used economically sensibly.
• Preparation of sales-related materials and concepts (content, messaging, use cases), finalization together with Marketing/Design.
• Maintenance and management of customer activities in the CRM (e.g., PipeDrive).

Requirements

• Several years of experience in Key Account Management or Business Development with complex, technical, or consultative products
• Experience in healthcare is an advantage but not mandatory – what matters is experience working with non-commercial user groups
• Proven strength in communicating with operational user groups (e.g., nursing staff, clinical personnel)
• Experience managing and scaling enterprise customer structures (multiple sites, diverse stakeholders)
• Structured working style at the interface of Sales, Product and Operations
• Experience with CRM systems (ideally PipeDrive) and digital collaboration tools
• Basic understanding of marketing and user engagement campaigns is a plus
• Excellent German language skills (C1); English advantageous
• Based in Hamburg preferred or willingness to be on-site at least two weeks per month

Benefits

• Career development: High ownership in a growing organization with opportunities to build your own career.
• Teamwork: Collaboration in an interdisciplinary team of motivated and committed experts and generalists in an exciting environment between clinical practice and technology.
• Competitive compensation: The salary range for this position is €50,000–€70,000 per year. Placement depends on your experience and qualifications.
• Corporate benefits: Exclusive discounts with well-known brands.
• Flexible work: Hybrid model with remote options.
• Training & development: Individual support and challenging opportunities.