Onsite Support Specialist responsible for supporting healthcare staffing operations during work stoppage events. Tasks include housing assignments, travel coordination, and clinician support.
About the role
- Provide Level 1 support and manage customer tickets via Zendesk. Escalate and prepare tickets for Level 2 while delivering excellent customer service.
Responsibilities
- Handle Level 1 support tickets (via ticketing system and by phone)
- Analyze, classify and prioritize tickets using a methodical approach
- Directly resolve common cases (templated responses, redirecting to FAQs)
- Escalate when necessary and prepare Level 2 tickets to facilitate further analysis
- Technology stack: Zendesk
Requirements
- Strong customer-service mindset (active listening, maintaining composure when clients are confused, etc.)
- Organized, curious and eager to learn
- Excellent oral and written communication skills in French and English
- Practical experience with ticketing tools and CRM systems (a plus)
Benefits
- Work in a stimulating environment that combines interpersonal and technical skills
- Have meaningful work within a proactive and friendly team
- Join a team where everyone has a voice and can make an impact
- Use a variety of tools such as Zendesk, Jira, PuTTY, Pageant
- Three-week onboarding program to learn our product, teams and culture
- Opportunity to work in a multicultural environment
- First-choice IT equipment
- Team-building events: Marrakech, Djerba, Corsica… what’s next? 😎
- Be part of a company at a pivotal stage of growth, with many opportunities 🚀
- Join a team that’s large enough to thrive but small enough to have a real impact on the organisation’s success
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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