Hybrid Junior Software Support Specialist

Posted 2 days ago

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About the role

  • Handle Level 1 support tickets (via ticketing system and by phone)
  • Analyze, classify and prioritize tickets using a methodical approach
  • Directly resolve common cases (templated responses, redirecting to FAQs)
  • Escalate when necessary and prepare Level 2 tickets to facilitate further analysis
  • Technology stack: Zendesk

Requirements

  • Strong customer-service mindset (active listening, maintaining composure when clients are confused, etc.)
  • Organized, curious and eager to learn
  • Excellent oral and written communication skills in French and English
  • Practical experience with ticketing tools and CRM systems (a plus)

Benefits

  • Work in a stimulating environment that combines interpersonal and technical skills
  • Have meaningful work within a proactive and friendly team
  • Join a team where everyone has a voice and can make an impact
  • Use a variety of tools such as Zendesk, Jira, PuTTY, Pageant
  • Three-week onboarding program to learn our product, teams and culture
  • Opportunity to work in a multicultural environment
  • First-choice IT equipment
  • Team-building events: Marrakech, Djerba, Corsica… what’s next? 😎
  • Be part of a company at a pivotal stage of growth, with many opportunities 🚀
  • Join a team that’s large enough to thrive but small enough to have a real impact on the organisation’s success

Job title

Junior Software Support Specialist

Job type

Experience level

Junior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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