Customer Experience Product Manager at Jiffy defining and executing strategies for customer care ecosystem. Focusing on enhancing customer journeys and improving tooling efficiency with scalable solutions.
About the role
- Customer Service Executive handling inquiries and coordinating orders. Working in logistics with a focus on optimizing service processes and collaborating with multiple departments.
Responsibilities
- Handling and coordination of customer inquiries and orders
- Support in the implementation and optimization of service processes
- Processing and coordination of export and import shipments across Europe
- Documentation and follow-up of customer feedback
- Point of contact for potential escalations
- Close collaboration with various departments, especially planning, to ensure optimal customer support
- Handling of customs documentation
Requirements
- Completed vocational training (e.g. in hospitality, freight forwarding or logistics) or an equivalent qualification
- Experience in customer service, ideally in freight forwarding or logistics
- Strong organizational skills and a structured, solution-oriented way of working
- Confident user of CRM systems and MS Office
- Strong communication skills in German and good command of English
- Enjoys working in a team and providing customer support
Benefits
- A modern workplace
- Fair compensation and attractive social benefits
- Training opportunities and individual development prospects
- An inspiring company culture where your ideas are valued
- A unique opportunity to join voyages on our ships
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Service Operator processing alarm signals for Becklar Monitoring in a fast - paced environment. Responding professionally and accurately to stressful alarm situations and dispatching authorities as needed.
Customer Experience Manager at Zurich designing end - to - end customer journeys and improving customer satisfaction. Collaborating on CX projects and utilizing data insights for continuous improvement.
Customer Care Advisor responsible for providing support to customers via various channels. Ensuring high - quality service and resolving issues effectively in India.
Product and Learner Support Specialist at Harvard Business Publishing providing technical support for digital learning platforms. Managing support tickets and resolving issues related to system integrations and user access.
Senior Customer Care Consultant enhancing customer trip experiences at Intrepid Travel. Leading investigations and resolving complex issues to support customers during trips.
Application Support Specialist resolving complex software issues for Trimble's AutoBid platform. Supporting MEP professionals in transitioning to digital estimating workflows in a collaborative environment.
Logistics & Customer Service Coordinator managing Customer Data and orders within ERP system for Wholesale division. Ensuring billing accuracy and tracking delivery flow.
Customer Service/Warehouse Associate managing customer service and warehouse duties for Dal - Tile. Ensuring efficient customer transactions and material handling at the Wilmington location.
Child Support Specialist II assisting individuals with child support legal documents and court filings. Requires family law knowledge and excellent communication skills.