Customer Experience Agent handling inquiries for German - speaking customers in a hybrid role. Involves online communications, customer service, and complaint handling across various channels.
About the role
- Customer Service Executive handling inquiries and coordinating orders. Working in logistics with a focus on optimizing service processes and collaborating with multiple departments.
Responsibilities
- Handling and coordination of customer inquiries and orders
- Support in the implementation and optimization of service processes
- Processing and coordination of export and import shipments across Europe
- Documentation and follow-up of customer feedback
- Point of contact for potential escalations
- Close collaboration with various departments, especially planning, to ensure optimal customer support
- Handling of customs documentation
Requirements
- Completed vocational training (e.g. in hospitality, freight forwarding or logistics) or an equivalent qualification
- Experience in customer service, ideally in freight forwarding or logistics
- Strong organizational skills and a structured, solution-oriented way of working
- Confident user of CRM systems and MS Office
- Strong communication skills in German and good command of English
- Enjoys working in a team and providing customer support
Benefits
- A modern workplace
- Fair compensation and attractive social benefits
- Training opportunities and individual development prospects
- An inspiring company culture where your ideas are valued
- A unique opportunity to join voyages on our ships
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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