Inbound Customer Service Representative skilled in handling customer inquiries via phone, email, and chat. Resolving concerns and maintaining customer satisfaction while supporting a brand's image.
About the role
- International Forwarder coordinating international transport for DFDS, ensuring excellent service quality and managing client relations. Organizing shipments and optimizing costs in the logistics sector.
Responsibilities
- Organiser et coordonner les transports internationaux (route).
- Négocier avec les transporteurs et optimiser les coûts.
- Assurer le suivi complet des expéditions et gérer les imprévus.
- Être l’interlocuteur privilégié des clients : information, accompagnement, gestion des réclamations.
- Gérer les documents de transport et la conformité réglementaire.
- Contribuer à l’amélioration continue des processus.
Requirements
- Formation en transport/logistique ou commerce international.
- Expérience en affrètement ou service client.
- Aisance relationnelle, sens du service et réactivité.
- Maîtrise de l’anglais (et une autre langue : espagnol ou italien).
- Rigueur, organisation et capacité à gérer les priorités.
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
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