Support Operations role aiding customer inquiries via phone and chat at LoadUp. Resolving issues and maintaining customer relationships in a hybrid work setting.
Responsibilities
Be the first point of contact for customers and Loaders—resolving inquiries via phone, text, chat, and email with speed and empathy.
Troubleshoot scheduling issues, service concerns, and escalations with a calm, solutions-first mindset.
Monitor and manage real-time order status to ensure a seamless service experience from start to finish.
Collaborate with internal teams (Dispatch, Field Operations, etc.) to resolve service issues and optimize support.
Accurately document all interactions in our systems to maintain clear and organized customer records.
Identify and report recurring issues or trends to help improve customer experience and internal processes.
Uphold LoadUp’s brand values in every customer interaction.
Adapt quickly to new tools, workflows, and priorities in a fast-moving, tech-enabled environment.
Requirements
1+ years of experience in a high-volume customer service or support environment.
Solutions-first mindset with a passion for providing great service.
Strong communication, organization, and time-management skills.
Familiarity with computer systems and a willingness to learn our platforms.
A team-first attitude and comfort in a feedback-rich culture.
High school diploma or GED required; college experience is a plus.
Openness to weekend availability.
Benefits
Competitive Hourly Rate with Performance Bonus
Medical, Dental, Vision, and Life Insurance Benefits
Flexible Spending Account (FSA) or Health Savings Account (HSA)
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