Senior Operations Manager overseeing healthcare operations with a focus on KPIs and strategic planning. Leading teams and ensuring compliance in a hybrid role from Taguig, Metro Manila.
About the role
- Area Manager overseeing operations and leading technicians for Dent Wizard's services. Managing customer fulfillment and team effectiveness within a geographic area in the automotive reconditioning industry.
Responsibilities
- Reporting to a District Manager, Area Manager is a front-line management position responsible for overseeing and leading DW operations within a defined geographic area
- AM is responsible for fulfillment of services to customers and leading technicians
- Lead and manage a team to maximize effectiveness and efficiency of resources, technicians, and capital
- Expediently and professionally address all customer, operational, and performance concerns
- Walk customer inventory to identify future workload requirements and QC repairs
- Meet regularly with customers to discuss service levels, repair quality, cycle-time performance and other issues that drive customer satisfaction
- Ensure technicians possess the necessary skills, resources, equipment, and information to deliver high quality repairs and customer service
- Communicate to keep team informed and up to date in critical information, expectations, company news, etc.
- On-board new employees, setting them up for success by educating them on role, expectations, processes, and policies
- Closely support direct reports/managers optimizing production and day-to-day operations
- Work with DM and/or DSM to develop and execute a revenue growth plan to sell additional services within existing customers
- Partner with DM and DSM to sell new customers and maximize existing business opportunities
- Build and solidify relationships with key customers and network to initiate relationships with prospective customers
- Drive results using strategic selling skills and negotiation abilities that create a win-win for the customer and Dent Wizard
Requirements
- Combined minimum experience of 3 years in a district route and auction leadership role required
- Profitable management of a P&L of at least $1.5M in revenue annually
- Experience managing other leaders and staffs of 20+
- Travels overnight approximately 10 – 20%
- Result-driven
- Positive, motivating leadership style
- Flexible, resilient, diplomatic, tolerant
- Active listener: credible and persuasive communication style that empowers others and leads decisively
- Successful strategy implementation and results
Benefits
- paid time off
- medical
- dental
- vision
- 401k match (50% on the dollar up to 7% of employee contribution)
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