SL
Sun LifeSenior Client Support Consultant
Client Support Consultant ensuring smooth group claims experience for employer segment with 2000+ enrolled employees. Collaborating with multiple teams to enhance client satisfaction and resolve issues.
About the role
- Spearhead Requests for Proposals (RFPs)
- Manage requests for plan revisions and cancellations
- Collaborate with the Large Account Executive, Renewal Specialists, and underwriting team
- Lead and document the end-to-end enrollment process
- Drive annual account reviews with large account clients
- Conduct demos and presentations for advisors and group clients
- Coordinate with internal teams for timely client inquiry responses
- Ensure all activities comply with company policies and service standards
Requirements
- Extensive group benefits-related experience
- Strong interpersonal skills
- High attention to detail
- Professionalism and excellence in client and advisor engagement
- Presentation expertise delivering impactful presentations
- Strong problem-solving skills
- Motivation to achieve goals and meet deadlines
- Continuous desire to learn and grow
Benefits
- Health coverage for over 1.8 million members
- Opportunities for career growth
- Healthy work-life balance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
CA
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