Manage operations and staff responsible for specialty loan servicing within a financial institution. Lead team productivity while ensuring compliance and performance standards are met.
About the role
- Strategy & Planning Manager at Deliveroo, leading strategic planning and project management for merchant team. Collaborating with cross-functional teams to enhance business performance and targets.
Responsibilities
- Own and run the Merchant org’s annual and quarterly planning cycles
- Lead the target-setting process from start to finish
- Be the primary voice for reporting progress on the Mx strategy
- Take full responsibility for key strategic projects
- Provide hands-on support to our cross-functional teams ("Pods")
- Take the lead on how the merchant leadership team and their teams operate to achieve strategic targets
- Build and manage the day-to-day processes that help the leadership team stay organized
- Set and maintain a high bar for how the team works
Requirements
- 6+ years of experience in consulting, strategy, chief of staff, business operations, or product operations; in a fast moving environment
- Excellent communication skills, both written and verbal, with the ability to influence across teams and Exec level leadership
- Demonstrated ability to drive structure, clarity and impact in complex environments
- Strong commercial acumen and ability to balance tight deadlines with managing the impact on our frontline teams and merchant partners
- High personal ownership and bias for action, while knowing when to escalate or seek alignment
- Collaborative mindset, able to work across a diverse set of teams and perspectives
- (Bonus) Experience in marketplaces, consumer tech, food delivery or multi-market businesses
Benefits
- Make a visible impact every day – Your work directly improves experiences for customers, partners and riders.
- Learn fast in an entrepreneurial environment – Work close to the market with autonomy, pace and real responsibility.
- Build a career, not just a role – Stretch yourself, develop new skills and grow as the business evolves.
- Deliver together in an inclusive culture – Collaborative, values-driven teams that support how you work best.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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