Service Delivery Manager at Centorrino Technologies ensuring high - quality service delivery and customer satisfaction in Sydney. Collaborating with various teams for operational excellence and strategic improvement.
About the role
- Manage employee wellness programs, optimizing interconnectivity with benefits. Collaborate with global teams to enhance PayPal's employee value proposition.
Responsibilities
- Collaborate with global benefits leaders and internal/external thought partners to shape the program strategy and define initiatives for continuous improvement.
- Provide internal consultation and interpretations around escalations from employees and the business and incorporate relevant feedback to improve on future program delivery.
- Participate in key surveys and identify appropriate benchmarking to measure the competitive level of our programs and costs, balancing against expressed employee preferences and feedback.
- Ensure internal and external program and vendor compliance with local regulations and PayPal standards.
- Partner with vendors and People Analytics to develop program reporting on performance to review with stakeholders and review cross functional opportunities to improve on the employee experience across related programs outside of Benefits.
- Develop an annual communications calendar to optimize for personalized, action-driving notifications and build a full inventory of compliant program resources and plan summaries
Requirements
- 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
Benefits
- Generous paid time off
- Healthcare coverage for you and your family
- Resources to create financial security and support your mental health
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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