Service Delivery Manager at Centorrino Technologies ensuring high - quality service delivery and customer satisfaction in Sydney. Collaborating with various teams for operational excellence and strategic improvement.
About the role
- Manage operations and staff responsible for specialty loan servicing within a financial institution. Lead team productivity while ensuring compliance and performance standards are met.
Responsibilities
- manage the operations and staff responsible for specialty loan servicing
- analyze existing and emerging issues including volume, regulations, business conditions, and economic factors to determine required resources
- develop, implement and evaluate operating processes that ensure quality, accuracy, and compliance
- oversee day-to-day operations to ensure compliance with regulatory requirements
- identify and address knowledge gaps, workflow issues, or bottlenecks to improve team productivity
- lead, train, and supervise a team of specialty loan servicing professionals
- set performance goals for the loan servicing team and monitor progress
- respond to departmental and external requests related to loan servicing activities
Requirements
- Bachelor's Degree or equivalent experience
- 7 or more years leadership experience managing teams and multiple processes
- 5 or more years loan servicing, loan operations, or loan processing, with a focus on specialized commercial loan structures including but not limited to participations, syndications, SWAPs, SBA, Floor Plan, Leasing, and Asset Based Lending
- 5 or more years proven track record of successfully managing and implementing specialty loan servicing processes (preferred)
- 5 or more years hands-on experience with loan management systems, preferably with system implementations or migrations (preferred)
- knowledge of regulatory compliance, operational efficiency, and strong leadership to ensure smooth specialty loan servicing operations and excellent customer service (required)
Benefits
- medical plans with prescription drug coverage
- flexible spending account or health savings account depending on the medical plan chosen
- dental and vision insurance
- life insurance
- 401(k) program with employer match and Employee Stock Purchase Plan
- paid time off programs including holiday pay and paid volunteer time
- disability insurance coverage and maternity and parental leave
- adoption assistance
- educational assistance
- robust wellness program with financial incentives
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