CRM & Loyalty Manager specializing in Scotch & Irish brands at Suntory Global Spirits. Driving customer loyalty strategies and managing omnichannel CRM campaigns with data - driven insights.
About the role
- Managing customer success for top clients in an innovative ICT solutions firm. Focused on onboarding, relationship-building, and success planning for optimal customer engagement.
Responsibilities
- Onboarding of new customers, including analysis of development potential together with the responsible Account Management team
- Proactive customer communication, e.g., conducting regular check-ins and ensuring our customers derive the maximum value from our solutions
- Development and implementation of individual success plans to ensure long-term customer retention
- Close collaboration with vendors to stay up to date on products and solutions and to share insights with internal teams
- Internal and external stakeholder management with Sales, Marketing, Professional Services and management-level stakeholders
Requirements
- Completed commercial vocational training with appropriate further training or a degree in business administration (e.g., Sales, Marketing, Business Administration)
- Several years of experience in Account Management, Customer Success Management or project management – ideally within a corporate IT environment
- Experience working with Cisco Systems and other vendors
- Desirable: Certification as a "Cisco Customer Success Manager"
- Strong customer focus, excellent communication skills and strategic thinking
- Fluent German and good English skills
Benefits
- Performance bonuses and employment covered by collective bargaining agreements in a stable, growing industry
- Company car, including private use
- Participation in the company's equity program, including subsidized free shares and support for company pension schemes
- Flexible working time models (e.g., part-time, flexitime) and mobile/remote working
- Access to an external employee advisory platform for all life situations (e.g., support for caregiving relatives, childcare options, assistance with private or work-related issues)
- Health prevention measures and sports offerings, e.g., EGYM Wellpass or bike leasing
- Numerous training and development opportunities in our VINCI Academy for your individual professional and leadership career, and much more!
Job title
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