Customer Success Manager at Leah managing client relationships and facilitating growth in adoption and retention. Overseeing client expectations and leading customer success strategies in a hybrid role.
About the role
- HubSpot CRM Specialist optimizing sales operations for Silver Air Private Jets. Transforming CRM into a powerful tool that drives sales efficiency and provides insights.
Responsibilities
- CRM Optimization and Dashboard Creation: Design, develop, and maintain robust HubSpot dashboards that provide clear, real-time visibility into sales performance, pipeline status, and key metrics.
- Light Email Automation: Implement and manage light email automation sequences within HubSpot to support sales outreach and nurturing efforts, ensuring effective communication with prospects and clients.
- Sales Pipeline and Activity Visibility: Establish a clear, actionable sales pipeline within HubSpot and create visibility into sales representative activity and sales progression.
- Target List Development & Management: Develop and manage a Top 50, Top 30, and Top 10 target list of high-potential flight departments.
- Decision-Maker Identification & Roadmapping: Identify and roadmap key decision-makers into the CRM system.
- Sales Workflow Optimization: Design and implement intuitive and efficient sales workflows within HubSpot.
- Strategic Thinking and System Building: Act as a strategic partner to the sales leadership.
- Training and Support: Provide ongoing training and support to the sales team on HubSpot best practices.
Requirements
- Proven experience as a HubSpot CRM Administrator or Specialist
- Demonstrated ability to design, implement, and optimize CRM workflows for sales teams
- Strong analytical skills with the ability to create insightful dashboards and reports
- Experience in working with sales teams and understanding their operational needs
- Excellent communication and interpersonal skills
- Strategic thinker with a proactive approach to problem-solving and continuous improvement
- Experience in the aviation or luxury sales industry is a plus, but not required.
Benefits
- Dynamic and supportive work environment
- Opportunities for professional growth and development
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