Hybrid Senior Systems Administrator – ServiceNow

at Deepwatch

• Job title: Senior Systems Administrator – ServiceNow
• Job type: Full Time
• Experience level: Senior
• Salary: $77,500 - $96,900 per year
• Degree requirement: Bachelor's Degree
• Tech skills: JavaScript, MacOS, ServiceNow
• Location requirements: Hybrid, Tampa, United States

About the role

• Senior Systems Administrator managing the ServiceNow platform for Deepwatch's cybersecurity operations. Collaborating with IT, Security, and Cloud teams to enhance operational excellence.

Responsibilities

• Own the ServiceNow platform, including configuration, licensing, vendor management, maintenance, and governance.
• Evaluate, propose, and implement new ServiceNow modules or capabilities.
• Set up new customers, maintain the existing environment, and offboarding customers.
• Build and update service catalog items, workflows, and automation.
• Manage user access, roles, groups, and permission models.
• Maintain data integrity across CMDB, incident, request, and change modules.
• Develop and optimize dashboards, reporting, and performance analytics.
• Perform routine platform upgrades, patches, and system health checks.
• Ensure platform security, compliance, and alignment with ITIL best practices.
• Manage the IT help desk queue and resolve internal employee issues.
• Serve as an escalation point for complex IT support issues across identity, endpoint, and SaaS management.
• Administer Okta, Google Workspace, Slack, Jira, and Kandji MDM environments.
• Support user lifecycle processes, identity management, and federation/SSO setup.
• Configure and maintain macOS devices and endpoint compliance through Kandji.
• Troubleshoot SaaS access, hardware, and connectivity issues across the organization.
• Support onboarding and offboarding processes in coordination with HR and Security.
• Participate in the IT on-call rotation and assist with incident response when needed.

Requirements

• 3-5 years IT experience, including at least 3 years of direct ServiceNow administration.
• Strong ServiceNow administration, workflows, integrations, and configuration.
• Proficiency in macOS administration, including deployment, updates.
• Hands-on experience administering Google Workspace across a distributed workforce.
• Strong Okta skills, including IAM, SSO/SAML, and role-based access controls.
• Experience managing macOS devices through MDM platforms.
• Ability to administer Slack, Jira, and other core SaaS platforms used by internal teams.
• Familiarity with ServiceNow scripting languages such as JavaScript and Glide.
• Demonstrated troubleshooting ability with a customer-focused, service-oriented mindset.
• Strong communication skills and the ability to prioritize, organize, and collaborate.
• Experience in SOC2, ISO27001, or other compliance frameworks.

Benefits

• Medical, dental, vision, and disability insurance
• Flexible Time Off (FTO), 11 company holidays, sick leave and 8-Weeks Paid Parental Leave
• Unique professional development benefits, starting at $3,000 annually
• Wellness contests and monthly educational programs
• 401(K) retirement program