Customer Support in the insurance sector for the Vaudoise company providing administrative tasks and customer contact. Involves responding to clients' inquiries, processing offerings, and collaborating with brokers.
DA
Hybrid Freight Forwarding Specialist – Customer Service, Customs & Foreign Trade
Posted 4 hours ago
About the role
- Customer Service role focusing on customs and foreign trade support for software applications. Engaging with customers to provide solutions and assistance while managing inquiries in Bremen.
Responsibilities
- You provide telephone-based customer advice and independently carry out customer support with a focus on customs and foreign trade
- You act as the point of contact for our customers, receive customer requests and incident reports by phone or e-mail, and analyze and process them
- You assist with user issues, resolve incidents and requests, or escalate complex technical customer inquiries to the specialist departments for 3rd‑level support
- You perform administrative support tasks within the application environment (focus on customs and foreign trade)
- You support your colleagues in Professional Services and Data Center Operations
Requirements
- You have completed vocational training in forwarding, logistics, or hold a comparable qualification with a focus on customs and foreign trade
- You have sound knowledge of customs procedures
- Ideally, you have already gained initial professional experience in support and have basic knowledge in monitoring, troubleshooting and working with tools such as Jira and TeamViewer
- You are interested in IT topics, have good technical understanding and a strong affinity for software solutions
- You enjoy direct customer contact, work in a solution-oriented manner and are happy to help
- You are characterized by strong customer orientation, flexibility, and a structured, independent way of working
- Ideally, you already have experience with dbh Customs Solutions such as Advantage Customs, Advantage Compliance, Advantage Delivery or our SAP plug-ins
- You have very good written and spoken German skills (level C1)
Benefits
- A secure position in a healthy, growing company
- Strong team spirit with a pleasant working atmosphere and a high level of helpfulness
- Flexible working hours without core hours and the option to work flexibly from the office (city center of Bremen) or from home
- Opportunities for further training (technology, soft skills and methods)
- Up to 31 days of vacation, with additional days off for special occasions
- Flat hierarchies, short decision-making paths and a company-wide first-name culture
- Company bike leasing, fitness memberships (Hansefit / EGYM Wellpass) and discounts via dbh Corporate Benefits
- Always open to new ideas and suggestions
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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