Customer Service Representative at Crash Champions ensuring prompt assistance for customer inquiries. Managing phone calls, emails, and providing clerical support in a professional setting.
DA
Hybrid Freight Forwarding Specialist – Customer Service, Customs & Foreign Trade
Posted last month
About the role
- Customer Service role focusing on customs and foreign trade support for software applications. Engaging with customers to provide solutions and assistance while managing inquiries in Bremen.
Responsibilities
- You provide telephone-based customer advice and independently carry out customer support with a focus on customs and foreign trade
- You act as the point of contact for our customers, receive customer requests and incident reports by phone or e-mail, and analyze and process them
- You assist with user issues, resolve incidents and requests, or escalate complex technical customer inquiries to the specialist departments for 3rd‑level support
- You perform administrative support tasks within the application environment (focus on customs and foreign trade)
- You support your colleagues in Professional Services and Data Center Operations
Requirements
- You have completed vocational training in forwarding, logistics, or hold a comparable qualification with a focus on customs and foreign trade
- You have sound knowledge of customs procedures
- Ideally, you have already gained initial professional experience in support and have basic knowledge in monitoring, troubleshooting and working with tools such as Jira and TeamViewer
- You are interested in IT topics, have good technical understanding and a strong affinity for software solutions
- You enjoy direct customer contact, work in a solution-oriented manner and are happy to help
- You are characterized by strong customer orientation, flexibility, and a structured, independent way of working
- Ideally, you already have experience with dbh Customs Solutions such as Advantage Customs, Advantage Compliance, Advantage Delivery or our SAP plug-ins
- You have very good written and spoken German skills (level C1)
Benefits
- A secure position in a healthy, growing company
- Strong team spirit with a pleasant working atmosphere and a high level of helpfulness
- Flexible working hours without core hours and the option to work flexibly from the office (city center of Bremen) or from home
- Opportunities for further training (technology, soft skills and methods)
- Up to 31 days of vacation, with additional days off for special occasions
- Flat hierarchies, short decision-making paths and a company-wide first-name culture
- Company bike leasing, fitness memberships (Hansefit / EGYM Wellpass) and discounts via dbh Corporate Benefits
- Always open to new ideas and suggestions
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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