Customer Care role enhancing client satisfaction and relationships for a rapidly scaling FinTech startup based in Lisbon. Collaborating with various teams and managing customer interactions via chat.
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Onsite Fisheries Observer Program Training Logistics and Support Specialist
Posted 9 hours ago
About the role
- Training Logistics and Support Specialist supporting observation and training for Northeast Fisheries. Collaborating with fisher teams and managing training information in the US.
Responsibilities
- Contractor shall perform all tasks from Task 1 - Instruction, Level I
- Contractor shall manage and create student file folders, as needed
- Contractor shall coordinate all new observer candidate package reviews with TC and TPM (TDQ and outsourced training sessions) and ensure all associated documents are filed and accounted for each training as per TDQ protocols and deadlines
- Contractor shall track common errors for new observers, complete certification reports for each graduating class and assist with similar projects as outlined by the Training Program Manager, as needed
- Contractor shall participate in Data Quality Team meetings, as needed
- Contractor shall assist Technology Integration Support Specialist (TISS) with set-up and issuance of observer- issued electronics, as needed
- Contractor shall assist and support all inventory tracking needs for tablets, digital cameras, InReach, all electronic accessories and other observer issued electronics
- Support all in-class activities led by TISS (e.g. device set up, pre and post training reports, device instruction, uploads, etc.)
- Contractor shall provide support with in-house debriefings such as checkup of issued electronics, cleaning of units, communicating any discrepancies to TISS
- Contractor shall assist Training Program Manager and (TISS) with establishment and disabling of NOAA accounts for observers, as needed
- Contractor shall track IT requirements for new observer candidates (e.g. IT security class, pre remote training docs), as needed
- Contractor shall serve as backup presenter for Technical Integration Support Specialist (TISS), and possibly other instructors as needed
- Contractor shall carry an after-hours phone during the week and weekend for after-hours observer and/or trainee assistance on a rotating schedule as needed
- Contractor shall assist TISS with photo uploads and processing, as needed
- Contractor shall ensure students sign electronic documents and that these documents are filed appropriately, as needed
- Contractor shall assist with the coordination and setup of virtual meetings for training sessions, as needed
- Contractor shall track and update inventory lists from returned observer gear through exits, as needed
- Contractor shall assist with the annual electronic inventory report, as needed
- Contractor will assist with tracking of training materials, as needed
- Contractor shall assist with all activities related to training preparation (e.g. copies, mailing, classroom setup), as needed
- Contractor shall transport candidates to off-site sessions (e.g. trips, vessel orientations, safety), as needed
- Contractor shall coordinate training trip reviews and debriefs with training and data quality staff, as needed
- Contractor shall assist Training Program Manager with National Environmental Policy Act (NEPA) reporting requirements (e.g. tracking training trip catch in spreadsheet format), as needed
- Contractor shall provide freezer support (e.g. temperature monitoring, set up support), as needed
Requirements
- Minimum of one (1) year of relevant experience
- B.S. degree in Marine Biology, Fisheries or a related field preferred
- Previous Northeast observer or debriefer experience (desired but not required)
- Comfortable with various Information Technologies
- Northeast fisheries (trawl/gillnet/scallop/ herring) familiarity
- Adult teaching experience or exposure to active training techniques
- Mentoring training or experience
- Program planning and management in a team environment
- Developing performance metrics and milestones
- Working with diverse interagency teams
- Excellent verbal and written communication skills
- Developing and monitoring resource investment strategies
- Working with marine fisheries information programs or other science-based programs (desired but not required)
- Strong math skills
- Proficient in current MS Office software programs
- Proficient in the primary G Suite tools include Gmail, Drive, Docs, Sheets, Slides, Forms, Calendar, Google+, Sites, and Hangouts
- Web development, e-learning experience, ORACLE database knowledge, various electronic data collection system familiarity.
Benefits
- Comprehensive healthcare for the employee at no monthly cost
- Healthcare benefit covers medical, prescription drug, dental, and vision
- Personal Time Off (PTO) Policy plus paid holidays
- Highly competitive compensation plan regularly calibrated against industry and location benchmarks
- 401(k) retirement plan with company-matching
- Employee Stock Ownership Plan (ESOP) – we’re all company owners!
- Flexible spending accounts
- Employee assistance program (EAP)
- Short- and long-term disability insurance
- Life and accident insurance
- Tuition assistance/Training/Workforce improvement reimbursement per year
- Spot bonuses for exceptional performance
- Annual Employee Recognition Awards with bonuses
- Employee Referral Program
- Free centralized, self-directed Learning Management System to learn at your own pace
- Personalized career growth plans for every employee
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