Customer Service Specialist handling mortgage inquiries via phone and professional interaction. Providing timely resolution for borrowers in a compliant, hybrid work schedule.
About the role
- Peer Recovery Support Specialist at Gateway Foundation aiding individuals with substance use disorders. Responsibilities include maintaining caseload, conducting assessments, and providing peer support services.
Responsibilities
- Maintains a caseload as determined during the admissions process for patients participating in residential and outpatient treatment services.
- Conducts assessments to identify the need for support services and works collaboratively with patients to develop individualized recovery support plans that emphasize purpose, mindfulness, and personal goals.
- Provides a minimum of 20–25 hours each week of direct individualized in-person, telephonic or virtual peer support services.
- Maintains accurate and timely documentation of recovery plans, interventions, resources and progress notes in the electronic health record in accordance with policies, procedures, and regulatory and accreditation standards.
- Participates in ongoing recovery support services by identifying community resources and connecting patients with the appropriate services to further support their recovery journey.
- Assists with the coordination of transportation to supported services in the community as identified in recovery plan.
- Identifies relapse prevention strategies to support patients in managing and coping with triggers and high-risk situations and assists patients in building and sustaining a recovery-oriented social network to engage in healthy, meaningful activities.
- Participates in interdisciplinary case staffing meetings to discuss care coordination and ensure peer informed care.
- Contributes expertise in regular peer recovery team meetings to evaluate program effectiveness and individual patient progress.
Requirements
- Bilingual in English and Spanish, preferred.
- High school diploma or equivalent required.
- 1 year of mental health and/or substance use knowledge and experience.
- Ability to participate and complete required supervised work experience and obtain a certification as a Peer Recovery Specialist within 1 year of hire.
- Demonstrated ability to leverage recovery experience to engage patients during their recovery journey.
- Demonstrated interpersonal, communication, and active listening skills to assess individual needs and develop individual support plans.
- Ability to work independently and as part of a multidisciplinary team.
- Familiarity with recovery principles, trauma-informed care, and harm reduction approaches.
- Ability to learn and become proficient in using electronic health records to maintain enter and maintain treatment documentation.
Benefits
- Medical, dental, and vision insurance for employees and dependents
- Employee wellness program promoting health and fitness and offering cash-saving premiums
- Employee assistance programs focused on mental health
- 403(b) Retirement Plan with 3% employer match
- Short-term and Long-term Disability and Life and AD&D Insurance paid for by Gateway
- Flexible Spending Accounts for medical and dependent care
- Public Service Loan Forgiveness (PSLF)
- 18 paid time off days per year – accrual rates increase with years of service
- 9 paid company holidays
- Training & Development Programs
- Tuition Reimbursement - up to $5,250 per calendar year
- eLearning access to online courses that provide CEU’s and job-related training
- Formal and informal guidance
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Service Specialist helping borrowers with mortgage inquiries through calls and support tasks. The role includes tracking, follow - ups, and resolving customer issues.
Customer Experience Representative troubleshooting software issues for clients at Homecare Homebase. Ensuring high - quality patient care by resolving software challenges and providing excellent customer service.
IT Desktop Support Specialist at Everise delivering IT desktop support and administration. Collaborating with corporate technology teams and providing 24x7 on - call support.
Customer Service Operations Lead developing efficient client service solutions at Symplifica. Leading a key operation focused on home work dignity and social impact through AI and automation.
Grief Support Specialist providing short - term bereavement counseling and collaborating with interdisciplinary teams at Advocate Health. Focused on educating families and community members while offering grief support services.
Customer Service Manager at Manulife leading high - performing teams in banking and insurance sectors. Focusing on customer experience while managing operations and compliance in a regulated environment.
Service Desk Support Specialist ensuring proper computer operation for end users. Role involves fielding help requests, troubleshooting issues, and documenting solutions.
Customer Service Representative at Westfield Veterinary Group providing client - oriented support. Assisting with patient check - ins, communication, and ensuring a professional work environment.
Customer Service Representative providing customer support through various channels in the Angeles Pampanga office. Handling inquiries and ensuring customer satisfaction in a fun workplace environment.