Hybrid ServiceNow Technical Consultant

at Datacom

• Job title: ServiceNow Technical Consultant
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: ITSM, ServiceNow
• Location requirements: Hybrid, Wellington, New Zealand

About the role

• ServiceNow Technical Consultant designing and delivering solutions for clients in Datacom’s ServiceNow Practice. Engaging closely with customers to architect and implement ServiceNow solutions.

Responsibilities

• Designing and delivering high‑quality ServiceNow solutions across multiple workflows and modules.
• Working with customers to evaluate business needs and translate them into scalable ServiceNow architectures and configurations.
• Leading defined project workstreams including requirements gathering, design workshops, sprint planning, and technical implementation activities.
• Configuring and customising the ServiceNow platform including forms, workflows, integrations, automation, business rules, and portal components.
• Supporting installation, testing, and deployment of ServiceNow solutions, and coordinating UAT activities with customers.
• Identifying risks, issues, and continuous improvement opportunities—escalating to leadership as required.
• Developing technical specifications, user guides, configuration documentation, and architectural artefacts.
• Contributing to proposals, solution presentations, and pre‑sales activities in collaboration with our ServiceNow Practice Leaders.
• Staying up to date with ServiceNow releases, best practices, automation approaches, and emerging platform capabilities.
• Ensuring health, safety, and security compliance in all work practices.

Requirements

• 3+ years’ experience in systems design, integration, or technology consulting — ideally with hands‑on ServiceNow delivery experience.
• Demonstrated capability in one or more ServiceNow modules or technical disciplines (e.g., ITSM, CSM, CMDB, Automation, Flow Designer, Integrations).
• Strong analytical and consultative skills with the ability to translate business needs into technical solutions
• Strong verbal and written communication skills with the ability to converse with both end-users and IT staff
• Technical specification writing and documentation skills
• Ability to work collaboratively and build productive customer relationships
• Business awareness including corporate structure and planning strategies
• Knowledge of industry standards and government regulations in data communications/networking
• Familiarity with modern DevOps tools and automation practices