Senior Product Manager leading the UX strategy for Datapay's payroll solutions. Elevating user experience across all cohorts with a focus on innovation and efficiency.
Responsibilities
Define and own the UX strategy and roadmap for all user cohorts, including employee self-service; align with company OKRs and establish measurable UX outcomes
Lead deep user research and discovery; synthesize insights into opportunities, personas, journey maps, and hypotheses; prioritize backlog items with a clear user-impact focus
Own end-to-end UX delivery with cross-functional teams (design, frontend, backend, data, analytics, compliance, GTM, and customer success); ensure accessible, intuitive, scalable experiences
Write PBIs and acceptance criteria focused on user outcomes; translate research findings into flows, wireframes, prototypes, and design specifications
Conduct usability testing, contextual inquiries, and ongoing usability monitoring; drive iterative improvements and data-driven decisions; manage change as needed
Monitor UX metrics and perform post-launch analyses; run experiments to optimize flows and adoption
Communicate progress, trade-offs, and impact to stakeholders; advocate for the user across the organization
Mentor junior product managers and foster a culture of continuous learning and user-centricity
Ensure safety, compliance, and ethical product development in line with company policy; champion inclusive design and accessibility across the product lifecycle
Requirements
5+ years of product management with proven success delivering exceptional user experiences in fintech/payroll or regulated domains
Exceptional customer understanding and empathy; expert in qualitative research methods (interviews, contextual inquiries, diary studies, ethnography) and quantitative signals
Deep involvement in research with the ability to translate insights into a compelling UX strategy, personas, journey maps, and actionable roadmaps
Track record of delivering UX improvements that drive adoption, satisfaction, efficiency, and error reduction; strong UX metrics (task success, time on task, CSAT, NPS, funnel metrics)
Experience collaborating with designers, researchers, engineers and customer-facing teams to translate user needs into PBIs and acceptance criteria
Strong backlog management and prioritization skills; able to balance user outcomes with business goals
Knowledge of accessibility (WCAG), inclusive design, and compliance considerations in product development
High-level understanding of frontend technologies and architecture to partner effectively with engineers on UX feasibility and performance
Familiarity with OKRs and aligning UX work with company objectives
Proficiency with AI tools for discovery, research, documentation, and rapid prototyping
Excellent communication, stakeholder management, and the ability to influence cross-functional teams
Leadership and mentoring capabilities; passion for coaching junior PMs and promoting a culture of learning
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