Clinical Implementation Specialist providing education and implementation support on dental technology products. Engaging with clinicians and teams to enhance dental care and outcomes.
About the role
- Coordinating implementations and ongoing support for card services at DCI. Engaging with clients to ensure smooth operation of ATM and EFT products in a fully remote role.
Responsibilities
- Plan, coordinate, and execute implementations, conversions, and special projects for card services and EFT products.
- Complete all required network contracts and paperwork for new and existing services.
- Develop, maintain, and document both implementation and operational procedures for client institutions.
- Collaborate with teams to enhance procedural efficiency and effectiveness.
- Research and resolve second-level issues related to card and ATM services.
- Coordinate client requests with card vendors to address specific needs.
- Support cross-departmental testing and production processing initiatives.
Requirements
- Ability to travel up to 25% to support project implementation and conversions.
- Proven ability to manage multiple projects under tight deadlines while maintaining attention to detail.
- Proficiency in MS Office applications.
- Flexibility to work after hours, on-call, or weekends as required.
- Strong commitment to regular and reliable attendance.
Benefits
- Comprehensive benefits
- Abundant growth opportunities
- Supportive and collaborative work environment
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