Legal PA providing comprehensive administrative support to attorneys at Latham & Watkins. Responsible for billing, time entry, and document management in a hybrid work environment.
About the role
- Customer Support Representative as first point of contact for inquiries at DAT Freight & Analytics. Handling customer support through multiple channels with a focus on satisfaction and solutions.
Responsibilities
- Customer Interaction - Handle incoming customer queries through various channels (phone, email, and live chat), providing accurate, timely, and empathetic responses while maintaining a solution-oriented mindset.
- Problem Resolution - Troubleshoot customer issues, offering clear and concise solutions. Escalate complex issues to the appropriate teams when necessary.
- Product Knowledge - Develop and maintain a comprehensive understanding of our products/services to effectively assist customers and provide accurate information.
- Feedback Collection - Actively seek customer feedback to improve our service and products.
- Team Collaboration - Work closely with other departments to ensure a cohesive customer experience, sharing insights and coordinating on issue resolution.
Requirements
- Can be available 9am - 5pm EST
- Demonstrates pride, ownership, and accountability for your work, and expects the same from those you work with.
- Shares opinions openly on what's working and what's not across the product, tech stack, and team processes.
- Is comfortable with independently owning large features with multiple moving parts.
- Seeks feedback early and often in the development process.
- Collaborates effectively and empathetically across different roles such as Design, Operations, and Product.
- Identifies speed vs quality tradeoffs and balances them judiciously.
- Believes diverse teams make better decisions and actively fosters a culture where every person can do their best work.
- Has the ability to work in a fast-paced environment and to adapt to changing demands.
- Has proficiency in using CRM software and other customer support tools (Zendesk, Hubspot, Freshdesk...etc)
- Exhibits excellent communication skills, both verbal and written.
- Has 1-3 years’ experience
Benefits
- Medical, Dental, Vision, Life, and AD&D insurance
- Parental Leave
- Up to 20 days of paid time off starting in year one
- An additional 10 holidays of paid time off per calendar year
- 401k matching (immediately vested)
- Employee Stock Purchase Plan
- Short- and Long-term disability sick leave
- Flexible Spending Accounts
- Health Savings Accounts
- Employee Assistance Program
- Additional programs - Employee Referral, Internal Recognition, and Wellness
- Free TriMet transit pass (Beaverton Office)
- Competitive salary and benefits package
- Work on impactful projects in a cutting-edge environment
- Collaborative and supportive team culture
- Opportunity to make a real difference in the trucking industry
- Employee Resource Groups
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Analista de Sucesso do Cliente PL at Positivo Tecnologia driving client implantation and ensuring quality deliverables. Focus on relationship building and project management from start to finish.
Customer Service Specialist managing order processing for Food Service Distributor accounts at Lavazza. Ensuring operational excellence and exceptional distributor service in a hybrid work schedule.
Customer Service Analyst responsible for managing order processes and customer support at Quatá. Handling logistics, customer queries, and ensuring timely order delivery.
Product Support Specialist providing customer support and quality assurance across Sincere's brands. Join a growing team in a hybrid role impacting daily operations and product improvements.
Coordinate customer success strategies for partner channels at Conexa, a leading health ecosystem in Latin America. Oversee team and client relations, ensuring engagement and retention.
Customer Support Manager helping clients on CARSYNC's fleet management platform with onboarding and inquiries. Ensuring customer satisfaction through efficient support and service.
Conversational Analyst focused on enhancing digital client interactions using AI solutions. Responsible for managing conversational projects and ensuring customer satisfaction through data analysis.
Customer Service Administrator connecting people, products, and providers through logistics solutions. Working in a dynamic environment focused on personal growth and team collaboration.
Customer Care Team Leader overseeing customer care team at Volton, leading development and performance management initiatives. Focused on process improvements in customer service delivery.