Analista de Sucesso do Cliente PL at Positivo Tecnologia driving client implantation and ensuring quality deliverables. Focus on relationship building and project management from start to finish.
About the role
- Coordinate customer success strategies for partner channels at Conexa, a leading health ecosystem in Latin America. Oversee team and client relations, ensuring engagement and retention.
Responsibilities
- Coordinate the customer success strategy for accounts originating from partner channels;
- Lead and develop the team responsible for managing the client portfolio;
- Monitor success, retention, churn, expansion, and satisfaction (NPS) metrics;
- Design and oversee retention and engagement plans for the portfolio;
- Identify and develop opportunities for expansion and cross-selling of new products;
- Ensure consistent contract renewal processes;
- Strengthen strategic relationships with clients and partners;
- Act as a bridge between clients, sales channels, and internal teams to continuously improve the experience.
Requirements
- Solid experience leading relationship or Customer Success teams;
- Experience managing relationships with enterprise customers;
- Strong interpersonal and communication skills, with the ability to build trust with clients, partners, and internal stakeholders;
- Strategic and analytical mindset, able to guide the team in prioritizing customers and identifying risks and opportunities in the portfolio;
- Business-oriented perspective focused on sales channels;
- Leadership and decision-making skills, guiding the team in problem resolution;
- Collaborative profile, comfortable working cross-functionally and coordinating initiatives across different areas of the company;
- Availability to work in a hybrid model in São Paulo, including external client visits.
Benefits
- CAJU Card: monthly credit of R$ 1,059.00 distributed across categories: Meal, Grocery, Mobility, Health, Home Office, Culture, and Education;
- AMIL S450 Health Plan – APTO, with 30% copayment on consultations and exams and 40% PS; extendable to legal dependents (spouses and/or children up to 24 years). Dependent costs are deducted from payroll. Cost per dependent: R$ 826.92 per month + copayment.
- Omni Saúde: Intended for the purchase of prescribed medications. A monthly balance of R$ 100.00 is made available to the employee, exclusively for the purchase of medicines prescribed by our Conexa Hospital;
- Free access to Conexa and Zenklub platforms, with online consultations for mental and physical health;
- Daycare allowance according to the regional collective bargaining agreement and Extended Maternity Leave for mothers: option to extend maternity leave to 6 months. For fathers, paternity leave is 30 days;
- SULAMERICA Life Insurance: We want you to feel secure knowing you and your loved ones are protected;
- Birthday month day off: Take a day off during your birthday month to celebrate;
- Course discounts: Conexa offers educational partnerships with various institutions for personal and professional development;
- SESC benefit: Access to sports activities, culture, leisure, courses, and more with special conditions for employees and dependents;
- Totalpass and Wellhub: To support your fitness goals;
- Transportation voucher: 6% salary deduction, if chosen.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer Service Specialist managing order processing for Food Service Distributor accounts at Lavazza. Ensuring operational excellence and exceptional distributor service in a hybrid work schedule.
Customer Service Analyst responsible for managing order processes and customer support at Quatá. Handling logistics, customer queries, and ensuring timely order delivery.
Product Support Specialist providing customer support and quality assurance across Sincere's brands. Join a growing team in a hybrid role impacting daily operations and product improvements.
Customer Support Manager helping clients on CARSYNC's fleet management platform with onboarding and inquiries. Ensuring customer satisfaction through efficient support and service.
Conversational Analyst focused on enhancing digital client interactions using AI solutions. Responsible for managing conversational projects and ensuring customer satisfaction through data analysis.
Customer Service Administrator connecting people, products, and providers through logistics solutions. Working in a dynamic environment focused on personal growth and team collaboration.
Customer Care Team Leader overseeing customer care team at Volton, leading development and performance management initiatives. Focused on process improvements in customer service delivery.
Claims Customer Service member increasing lead generation efforts for Hellas Direct. Responsible for customer inquiries, garage support, and platform management.
Customer Support Manager leading a team at health - tech startup focused on chronic disease prevention. Ensuring consistent service quality and supporting staff in a collaborative environment.