Client Success Analyst responsible for managing customer satisfaction and engagement strategies at CMSL. Analyzing data and monitoring performance indicators to support customer experience.
About the role
- Customer Care Representative facilitating order processing and client relations in the EMEA region. Collaborating with teams to enhance customer satisfaction and streamline operational efficiency.
Responsibilities
- Act as the main contact for customer orders in the EMEA region
- Check incoming orders for accuracy, including pricing, delivery terms, and product availability
- Coordinate with our global manufacturing sites to ensure timely delivery
- Confirm orders, answer customer questions, and provide updates
- Support internal teams and external sales with all aspects of order processing
Requirements
- Strong communication skills and a service-oriented mindset
- Ability to work independently while being a great team player
- Organized, adaptable, and comfortable working under pressure
- Experience with SAP (including EDI) and MS Office tools
- Excellent English skills; other European languages are a plus
Benefits
- 13th salary
- annual bonus
- paid vacation
- pension plans
- personal insurance
- flexibility
- autonomy
- learning support with mentoring and training
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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