Production Analyst role in a tech company supporting day - to - day technology services. Collaborating with stakeholders and feature teams to enhance platform robustness and service management.
About the role
- Systemadministrator providing 2nd and 3rd Level Support for IT infrastructure and clients in Düsseldorf. Managing software, virtualization, and user inquiries while ensuring smooth operations.
Responsibilities
- 2nd and 3rd level support for both software infrastructure and client systems.
- Administration, configuration and optimization of operating systems, virtualization, Microsoft 365, Exchange Online, SharePoint, Azure, and business & service applications — both cloud-based and on-premises in the Damovo data center in Düsseldorf.
- Primary point of contact for users regarding functional questions about the respective software.
- Responsible for lifecycle management of the relevant software and operating systems; management and documentation of IT assets.
- Requesting and assigning permissions for relevant systems such as AD, AAD, SharePoint and others.
Requirements
- Completed vocational training (e.g., IT Specialist in System Integration) or an equivalent qualification and professional experience in a Microsoft environment.
- Experience in IT support.
- Confident handling of Microsoft Windows Server 2016/2019/2022, Active Directory, authorization management and Group Policy (GPO).
- Knowledge of Microsoft Cloud services, Microsoft Intune, and Veeam Backup is a plus.
- Some experience with SharePoint, Linux, WSUS and PowerShell.
- Very good German and good English skills, both written and spoken.
Benefits
- Smart Working: Hybrid working model with hours that best fit your personal life.
- Work from abroad for up to 90 days per year!
- Mobility benefits: Take advantage of our JobRad bike-leasing offer for your daily commute or enjoy the convenience of the Deutschlandticket with our subsidy.
- Regular training opportunities and free Babbel language courses are included.
- A competitive salary package, 30 days of vacation and special leave for family events to ensure the right work–life balance.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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