Customer Care and Sales Advisor at Sparklight providing customer support and sales assistance. Engaging with customers about billing, services, and product changes while meeting sales goals.
About the role
- Application Support Specialist responsible for handling end user inquiries and resolving application issues. Working in a hybrid environment with a focus on delivering superior IT solutions in the EMEA region.
Responsibilities
- As the 1st point of contact for end user queries the Application Support Specialist is responsible for accepting, analyzing, categorizing, and prioritizing and resolving or reassigning incoming incidents and information requests.
- Sharing relevant information with responsible application owner and technicians from other teams cooperating on the application support.
- Provide responses to end user administrative and technical questions based on existing knowledge in place (official application Help page and knowledge database) or based on consultation with subject matter experts – 2nd level, Platform Operations and/or ProductDev-4thLevel support when necessary.
- Provide administrative, technical, and troubleshooting assistance related to specific software and platforms.
- Document all incoming queries, ensure timely updates in tickets, drive the communication with the end user to satisfactory resolution.
Requirements
- Language skills: a good level of English language – German skills are a plus
- L1 IT or Application support experience - advanced L2 technical skills are a plus.
- Strong problem solving/analytical abilities.
- Good communication skills.
- Attention to detail and ability to prioritize tasks.
- Ability to work independently as well as willing to follow direction and best practices.
- Planning and organizing skills.
- Team player and supportive personality.
Benefits
- Paid Special Leaves
- Edenred Card (can be used in >16.000 restaurants, hotels and gas stations in Germany)
- Fishing for Friends program – our referral program
- Refreshments in the D-ploy office
- Vouchers (B-day voucher, wedding, and new born surprise, 5-years and10-years anniversary surprise)
- Further development and professional advancement
- Friendly and international working environment
- Competitive salary and various benefits
- Company-sponsored events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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