Intern supporting Customer Support processes and project planning at BMW. Engaging in training development and international collaboration with the BMW Group.
About the role
- Application Support Specialist responsible for handling end user inquiries and resolving application issues. Working in a hybrid environment with a focus on delivering superior IT solutions in the EMEA region.
Responsibilities
- As the 1st point of contact for end user queries the Application Support Specialist is responsible for accepting, analyzing, categorizing, and prioritizing and resolving or reassigning incoming incidents and information requests.
- Sharing relevant information with responsible application owner and technicians from other teams cooperating on the application support.
- Provide responses to end user administrative and technical questions based on existing knowledge in place (official application Help page and knowledge database) or based on consultation with subject matter experts – 2nd level, Platform Operations and/or ProductDev-4thLevel support when necessary.
- Provide administrative, technical, and troubleshooting assistance related to specific software and platforms.
- Document all incoming queries, ensure timely updates in tickets, drive the communication with the end user to satisfactory resolution.
Requirements
- Language skills: a good level of English language – German skills are a plus
- L1 IT or Application support experience - advanced L2 technical skills are a plus.
- Strong problem solving/analytical abilities.
- Good communication skills.
- Attention to detail and ability to prioritize tasks.
- Ability to work independently as well as willing to follow direction and best practices.
- Planning and organizing skills.
- Team player and supportive personality.
Benefits
- Paid Special Leaves
- Edenred Card (can be used in >16.000 restaurants, hotels and gas stations in Germany)
- Fishing for Friends program – our referral program
- Refreshments in the D-ploy office
- Vouchers (B-day voucher, wedding, and new born surprise, 5-years and10-years anniversary surprise)
- Further development and professional advancement
- Friendly and international working environment
- Competitive salary and various benefits
- Company-sponsored events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer Service Analyst managing client orders and relationships for Suzano. Ensure customer satisfaction through effective communication and timely order management.
Customer Service Technical Representative working at Tornatech's Laval plant. Assisting American customers with technical queries and after - sales service issues in a dynamic environment.
Customer Care and Supply Chain Representative at Givaudan supporting customers and managing sales orders efficiently. Role ensures customer satisfaction and excellence in operations while liaising with various teams.
Customer Experience Associate providing banking solutions and fostering customer relationships. Engaging with customers to process transactions and recommend appropriate banking services.
Sachbearbeiter/in Kundenservice und Lagerlogistik im Bereich Lagerverwaltung für ein Logistikunternehmen. Effiziente Kommunikation und operative Prozesse im Lager.
Customer Service Administrator processing customer orders for Teleflex. Requires fluency in Spanish and/or Portuguese along with experience in a fast - paced environment.
Application Support Specialist in IT for energy market, optimizing data analysis workflows and supporting internal partners. Seeking motivated team players with a strong tech background and German fluency.
Sales Support Representative supporting stores across Adelaide, enhancing product visibility and fostering relationships with store teams. Working part - time, part of a family - friendly culture at Simplot.
Operations Support Specialist managing compliance and calibration of test equipment for GE HealthCare. Ensuring service delivery and quality with proactive vendor management in New York City.