Supervisor overseeing a team of Commercial Client Administrators in a banking environment. Managing loans, client services, and team performance with a focus on process improvements and escalations.
About the role
- System Application Administrator managing on-premises and cloud-based enterprise applications. Collaborating with cross-functional teams to implement solutions and perform troubleshooting support.
Responsibilities
- Provide technical support for both non-production and production environments, including issue resolution.
- Collaborate with vendors and software companies.
- Address technical questions on application, database, server and security configurations.
- Work with technical and functional teams for application support, system integrations and security administration.
- Monitor environments, collaborate on performance tuning, manage code migrations, builds, testing and implementation.
- Apply patches and deliver application upgrades.
- Participate in team retrospectives focusing on continuous improvement.
- Identify and recommend enhancements, logs and completes application administration requests to improve system solutions.
- Share knowledge provides cross-training and peer support.
- Participate in estimating and planning future application administration tasks.
- Update application administration and end-user documentation and procedures for applications, databases, servers and security.
- Update technical documentation for use by admin or support teams, guided by senior application administrators.
- Participate in testing new applications, integrations, systems, solutions and upgrades.
- Adhere to best practice application administration and change management procedures.
- Contribute to system projects or enhancements by completing assigned tasks in alignment with project plans and estimates.
- Support end-user community consisting of operations, warehouse as well as office-based employees with varying degrees of skillsets.
- Participate in after-hours, on-call rotations as needed.
Requirements
- Bachelor's degree in a related field preferred, or an equivalent combination of education and experience in application support and troubleshooting.
- 4 years' experience supporting cloud and on-premises applications.
- 4 years' experience with multi-tier applications employing application and web servers.
- Application interface, design and relational database technologies experience preferred.
- Experience with project management from planning through implementation preferred.
- Demonstrate understanding of the following core technologies: basic networking, Microsoft Windows, Unix/Linux and Oracle.
- Exhibit strong teamwork, interpersonal and customer service skills.
- Possess excellent written and verbal communication skills.
- Ability to organize and manage multiple priorities, while demonstrating strong attention to detail and appreciation of deadlines.
- Manual dexterity required. Must be able to use basic hand tools, disassemble and reassemble computer hardware, and lift to 25 lbs. occasionally without assistance.
Benefits
- Health insurance and prescription drug coverage
- Dental and Vision insurance
- Company-paid life insurance and voluntary life options
- Company paid short and long-term disability
- Critical illness, accident and hospital indemnity insurance
- Flexible spending accounts
- Pet insurance
- Traditional and Roth 401(k) retirement plan with company match
- Tuition reimbursement and Employee Assistance Program
- Paid vacation, sick/personal days and holidays
- Company paid, attached garage parking
Job title
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