Senior Manager for Avangrid overseeing Gas Operations across multiple New York locations. Leading operational success through safety and customer satisfaction initiatives while managing staff and resources.
About the role
- Lending Operations Analyst ensuring seamless loan servicing processes at Constantinople. Improving end-to-end banking processes using AI and automation while delivering reliable client experiences.
Responsibilities
- Act as the first line of operational quality control for incoming loan applications.
- Review applications against SOP checklists to identify missing information.
- Validate customer information and documents for the Delegated Credit Authority.
- Liaise with brokers and customers to gather outstanding requirements.
- Manage stakeholders to ensure timely settlement.
- Coordinate post-settlement operations including Loan Variations and Discharge requests.
- Provide real-time support to borrowers and brokers via live chat and email.
- Identify friction points in our SOPs and provide feedback to the Product and Engineering teams.
Requirements
- Prior experience in Banking Operations, Loan Processing, in a high-volume Admin/Support environment.
- Experience with customer support (Live Chat/Email) is highly valued.
- Exposure to PEXA, Loan Origination Systems, or legal settlement processes is a plus.
- A Process Thinker: You thrive on logic and order.
- Operationally Agile: You are comfortable working in a role that requires "context switching".
- Tech-Native: You view banking as a series of digital workflows.
- A Clear Communicator: Able to explain requirements clearly and professionally.
- Team Oriented: Open to working in a rotation system.
Benefits
- We are an equal-opportunity employer and value diversity at our company.
- We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
- We encourage candidates from all backgrounds to apply.
- Applicants in need of special assistance or accommodation during the interview process may contact us.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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