Customer Experience Agent assisting customers across Europe with their inquiries on vintage items sales. This role manages high volumes of customer communication and resolves complaints empathetically.
About the role
- Evaluating customer experiences for luxury automotive brands and providing structured feedback via a digital platform. Requires attention to detail and a flexible schedule.
Responsibilities
- Choose assignments based on your availability and location
- Observe every detail: evaluate the atmosphere, level of service, digital and in-person interactions on site, follow-up communication, and the overall customer journey
- Provide honest and detailed feedback via short questionnaires
Requirements
- Minimum age: 18 years
- Good knowledge of the automotive sector and interest in the automotive industry
- Interest in improving the customer experience and in retail environments
- Strong interpersonal skills and confident demeanor when interacting with the public
- High attention to detail and ability to observe the in-store experience discreetly and accurately
- Valid driver's license and access to your own vehicle
- Ability to provide objective, unbiased, and structured feedback
- Reliability and punctuality in completing online questionnaires after each assignment
Benefits
- Freelance, project-based collaboration
- Flexible scheduling with the option to accept assignments according to your availability
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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