Operations Lead managing engagement in Airbnb's global operations and overseeing strategic initiatives for host outreach. Collaborating with cross - functional teams to enhance operational efficiency.
About the role
- Process Improvement Specialist at CVS Health managing cross-functional initiatives to innovate customer service and operational efficiency through process improvement and data analysis.
Responsibilities
- Leads process improvement (PI) opportunities with relevant deliverables: process maps, baseline performance metrics, root cause analysis, recommended actions, and control plans
- Participate in strategic and lead targeted assessments and support relevant deliverables: framing, data collection, analysis/interpretation and recommendations/report-out
- Run FOX topics with relevant deliverables: problem statement, story/narrative, root cause analysis (5 why’s), corrective actions (as applicable), supporting questions and facilitate the live call
- Utilize FOX, DMAIC, LEAN, 8D and other relevant methodologies in delivery of results
- Ability to act as an improvement/change agent, supporting efforts from identification through delivery and validation of results
- Develop project charters in conjunction with Subject Matter Experts (SME's) and stakeholders, edit and gain approval on updates to approved charters as required
- Document current and target state processes using Supplier, Input, Process, Output, Customer (SIPOC), flow charts and value-stream mapping (VSM) tools
- Use Pareto diagrams, 5 Why's, time-series, process control charts and inferential statistics to support opportunity definition, root cause analysis and validate result(s)
- Lead working teams through FOX, Improvement and Assessment projects leveraging project management basics to create the plan, define team member role & responsibility, develop a working team package, and publish bi-weekly leadership updates
- Use a RAID (risks, issues, actions, decisions) to effectively identify, track, resolve and escalate items (as required) to keep project(s) moving forward in a timely fashion
Requirements
- 5+ years' of experience in internal operations and/or customer facing services
- 3+ years' of experience in problem solving and/or data collection, reporting, and analysis
- 2+ years' demonstrated experience leading process improvement initiatives resulting in quantifiable benefits
- Lean Six Sigma Black Belt or higher certification
- Preferred Qualifications: Lean Six Sigma Master Black Belt certification
- Experience in highly regulated industry and compliance environment
- Experience with highly complex, inter-connected systems and business processes
- Experience working in a matrix environment
- Advanced Statistics/Data Analysis experience
- LEAN certification
- PMP certification
- Education: Bachelors degree OR equivalent experience
Benefits
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs
- Confidential counseling and financial coaching
- Paid time off
- Flexible work schedules
- Family leave
- Dependent care resources
- Colleague assistance programs
- Tuition assistance
- Retiree medical access
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Operations Performance Analyst working within Safer Travel Partnership conducting performance analysis. Engaging in operational intelligence and accountability reporting in Birmingham.
IT Process Manager for Raiffeisen Bank handling IT Reconciliation Center and administrative services. Collaborating with internal IT clients and managing various tasks.
Lead Marketing & CX Operations Manager optimizing digital customer experiences and campaign performance at Exact Sciences. Collaborating cross - functionally to enhance operations and drive marketing efficiency.
Technology Operations Engineer at Travelers ensuring reliability, scalability, and performance of systems. Collaborating with teams to drive continuous improvement in service health and deployment velocity.
VP of Core Operations & Development overseeing strategy and technology at a credit union. Leading system management, compliance, and budgeting to support innovative member experiences.
Self - Pay Operations Specialist responsible for follow - up on patient accounts. Employment with Ensemble Health Partners focusing on revenue cycle management in healthcare.
Night Operations Manager in transportation and warehousing overseeing nighttime operations. Responsible for team coordination, safety compliance, and operational excellence during off - peak hours.
Senior Manager overseeing allocation strategy and operations for Kosta Browne, a luxury wine brand. Driving revenue and enhancing customer experience through data - driven decision - making.
Retirement Plan Operations Specialist managing client service and administrative support to plan sponsors. Overseeing retirement plan processing, settlements, and record maintenance.