Marketing Operations Lead improving marketing technology at CV-Library. Responsible for optimizing marketing tech stack and collaborating across teams to enhance performance and growth.
Responsibilities
Own initiatives requiring support outside the marketing team across the marketing technology product area across consent management platform (CMP), analytics suite, Braze, Google Tag Manager (onsite banners) and CMS
Define and manage the roadmap for marketing technology and automation capabilities
Gather, refine and document marketing requirements, creating clear use cases and estimated value to support business prioritisation. Update on progress into business wide product roadmap.
Work with CRM and data teams to enhance Braze functionality, including segmentation, triggers, personalisation and cross-channel orchestration
Partner closely with marketing teams to identify automation opportunities that reduce manual effort and increase speed, accuracy and efficiency
Ensure strong consent management workflows aligned with regulatory requirements
Improve analytics and measurement capabilities by strengthening tracking, attribution, data quality and experimentation support
Hands-on implementation of changes where possible. Collaborate with engineering and data science teams where required
Connect the dots between technical and commercial domains to ensure solutions solve real user problems
Maintain clear stakeholder communication on progress, risks, releases and upcoming roadmap items
Requirements
3-5+ years' experience in marketing operations, marketing technology or digital marketing execution roles. With a good level of technical understanding of marketing technology (intermediate to advanced)
Hands-on experience configuring, maintaining and optimising key MarTech platforms, including: Consent Management Platforms (CMP), Analytics/Reporting tools (Ga4, Looker, Data Studio, Quick Sight etc.), Google Tag Manager/tag management systems, Braze or similar CRM/automation platforms and CMS platforms and onsite banners/personalisation tools
Experience collaborating with third-party suppliers to extract maximum value from tech and tools
Strong analytical skills; able to define, track and interpret performance metrics
Strong understanding of tracking, attribution, pixels and data layer behaviour
Able to troubleshoot and diagnose issues across marketing tools, tracking, permissions, data flows and integrations
Experience building and improving marketing automation workflows, segmentation and lifecycle journeys
Experience working cross-functionally with engineering, marketing, data science and commercial teams
Understanding of GDPR, PECR, consent frameworks and ethical data usage
Demonstrated ability to work in a fast-paced, evolving environment with competing priorities
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