PXT Operations Analyst supporting employee benefits operations, data analysis, and HR decision-making at Customers Bank. Collaborating with teams to enhance benefit programs and compliance.
Responsibilities
Support the daily operations of employee benefit programs, including health, dental, vision, disability, life insurance, retirement plans, and wellness initiatives.
Process benefit enrollments, terminations, life events, and corrections in Workday.
Provide timely, accurate support to team members (employees) regarding benefits policies and procedures.
Assist with annual open enrollment activities, including system testing, team member communications, and vendor coordination.
Support compliance with ERISA, HIPAA, ACA, COBRA, and other regulatory requirements.
Support the execution of benefits-related projects and ongoing operational initiatives.
Contribute to PXT projects, such as system enhancements, vendor transitions, and process improvements.
Track project timelines, deliverables, and milestones to ensure successful execution.
Collaborate with PXT, Payroll, Finance, and IT to support cross functional initiatives.
Document benefits processes, workflows, and standard operating procedures.
Partner with benefits vendors to resolve issues and maintain accurate data exchange.
Support compliance activities, including required filings, notices, and audits.
Collect, organize, validate, and analyze benefits and PXT related data from Workday, payroll, and vendor systems.
Use Excel and other data analysis tools to identify patterns, risks, and opportunities for improvement of benefits and PXT processes.
Translate data findings into actionable insights and recommendations for PXT leadership.
Support audits, reconciliations, and data integrity initiatives.
Requirements
Bachelor’s degree in Human Resources, Business Administration, or related field (or equivalent experience)
1-3 years of experience in HR operations, benefits administration, HR analytics or a related role
Proficiency in Excel including formulas, pivot tables, VLOOKUP/XLOOKUP, and data visualization
Experience with data analysis tools such as Power BI, Tableau, or similar platforms is a plus
Experience using AI tools such as ChatGPT and Co-Pilot, or similar tools
Excellent attention to detail, organization, and problem-solving skills
Ability to communicate clearly and professionally with TMs and internal partners
Experience supporting HR projects or process improvements is preferred.
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