Salesforce O&M Business Analyst in ICF's Digital Modernization Division overseeing the Salesforce ecosystem. Supporting ongoing stability, usability, and optimization of Salesforce with strong stakeholder collaboration.
About the role
- SalesForce Business Analyst ensuring detailed business process flows for Salesforce.com initiatives. Collaborating with IT, mentoring team members, and improving user experience through documentation and training.
Responsibilities
- Responsible for in-depth business process flows and requirements with an expectation that requirements are detailed enough to allow a developer to begin work
- Help align the ongoing Salesforce.com roadmap to support Current’s strategic initiatives
- Facilitate project prioritization meetings with business leaders and gain consensus on the project roadmap
- Serve as the subject matter expert on Salesforce.com initiatives in relation to the daily user experience
- Provide mentoring and guidance to other team members as they fulfill real-time feature requests
- Collaborate with IT Teams to troubleshooting issues and prioritize help desk tickets if needed
- Contribute to adoption by improving the user experience through standardization, documentation, training, and ongoing improvement initiatives
- Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress
- Ensure that the business and technical ROI on large scale projects is defined and included in the project status reports
- Work with the technical teams on release planning for production and also on the coordination and planning, and refresh of lower environments
- Develop test plans and lead testing cycles (both QA and UAT)
- Drive and support continued education and technical certification obtainment for the Business Systems team
- Analyze and implement Salesforce release features in accordance with the yearly cycle
Requirements
- Minimum 5 years of Salesforce experience, to include the following certifications: Admin, Advanced Admin, Platform App builder, Sales Cloud Consultant, Service Cloud Consultant
- CPQ experience is required, so please be able to explain your involvement with planning, setting up and maintaining a CPQ based system
- Strong data analytical skills
- Strong business acumen, technical aptitude, and attention to detail
- Demonstrated ability to manage and prioritize multiple projects and ticketing systems and cross functional workstreams
- Ability to clearly & concisely communicate with users indifferent roles and with varying skill sets
- Positive attitude, growth mindset, and ability to take initiative with minimal supervision
- Experience in the following areas is a plus: Salesforce Ecosystem: Sales Cloud, Service Cloud, Experience Cloud, B2B Commerce, Manufacturing Cloud
- Salesforce Certifications: UX Designer, Experience Cloud, Sharing and Visibility Designer
- Data Integration Experience- Business Analyst or Solutions Architect experience in mapping data flows for system integration projects
- Workflow & Automation Platforms: Zapier, Formstack, Jotform
- Document & e-Signature Tools: Dropbox Sign, Panda Docs, Box, Docusign
- Salesforce Utilities: Salesforce Workbench, Data Loader, SF DevOps, Agentforce Vibes, Developer Console (for debugging)
- Work experience in a manufacturing environment with demonstrated understanding of working Sales Order flow including Order Management, Order Acknowledgement, Advanced Shipping Notice, as well as standard Manufacturing experience in Warranty, Claim, and Rebate flows, etc.
Benefits
- Permissive Time Off Policy, giving you flexibility to rest, relax and recharge away from work
- Paid Company Holidays
- A comprehensive benefits plan including medical, dental, life, vision, disability, and life insurance
- 401(k) retirement program with a fully vested immediate company match
- Flexible Spending Account options for pre-tax employee allocations
- Quarterly company all employee meetings
- Management and Leadership development Initiatives and special projects with executive leadership exposure
- Access to top-notch learning courses through LinkedIn Learning
- Regular manager check-ins to drive performance and career growth
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